KUŞADASI SAMSUNG YETKİLİ SERVİSİ -KALE SOĞUTMA

Your products are of good quality but I can't say this for service. They give us two hours since 1 week and they are waiting for us and they still didn't even tell us why they couldn't come. Yesterday I came to her for two hours, but the lady on the phone said that they will come for the installation in the late wait though I can't find another interlocutor. The previous day my daughter took the work permit and waited again, but I did not understand the same result, but shame whether such an authorized service of such a company can not.

We called for the television installation on 02/06/2020 and an appointment was made in the afternoon of 04/06/2020. We condemn such a respectable firm to make us victimized by not keeping us waiting for hours and not returning to us. We will report this rudeness to every necessary place with respect.

In fact, they are competent people. There may be occasional delays, this disruption can be attributed to the increasing population of Kuşadası in the summer.

I created a fault record for the television. I've been waiting for 2 weeks. They barely pick up the phones, and when they do, they say they will come today. It's been 2 weeks, but that 'today' still hasn't come.

Professional friends. They installed the new air conditioner the day before the appointment. In a place like Kusadasi, this performance in July is a serious event for the customer. We have been dealing with different white goods that we use in our house with the same service and we have witnessed the same satisfaction and effort to help each time.

I definitely wouldn't recommend it. We called on Monday at noon, on Tuesday and Wednesday, friends said they were on their way. We called on Wednesday evening, the girl at the office said that we can't reach the friend (Berkay or Berkan) who came to that area, too. If the conversations are recorded, the service owner can listen to them. Our only aim was not to arrive the earliest, but to inform us of the time of arrival. We were trapped in the house for 2 days, saying they came or they will come. They may be busy, they could say that we can come after 3 days. Do not forget that as your job is important, people waiting to hear from you may also have very important jobs. I definitely do not call all devices in my house (TV, refrigerator, air conditioner) even though they are Samsung.......

I never recommend it, one of the employees, Mr. Berkay, is a disrespectful and rude man who thinks himself the owner of Samsung, who threatens him like a Mafia when I share this situation with my wife, who comes to your house with a very ugly and threatening speaking style, and my complaint has never been resolved. The authorized service should now review its employees, a business that is doomed to lose because of its employees, I will complain wherever I can.

Don't worry!... My dishwasher costs 150 TL. They took a service fee and broke it even more. They were aggressive when they should have apologized. I had someone else do it cheaper. I don't bring the Samsung brand into my house anymore.