Yatas - Eskişehir yolu

GOOD

We found what we were looking for with a friendly sales consultant staff.

I bought a bed bed on 07,01,2017 and on the 15,02,2019 bed seams burst from the places called me 2 + 2 total is said to have a 4 year guarantee but it does not meet the warranty

I ordered mattress base and headboard one month ago. They brought the product 15 days later, and the mechanism of the product they brought was broken and trapezoid, and the fabric was torn. When we called and reported the situation, they first said it was caused by an error of use? When we called, the product was not halfway and they claimed that it was a usage error. I congratulate them on this issue first. Then, after reaching a few people from the store over the phone, they decided that the adjuster would come and check. The incoming expert was able to climb up and down on the bed and confirmed again that the product was defective. Fortunately, he did not decide that there was an error in half an hour :)) Since the expert came, they will come and change the bed for 15 days. When I called the store, B .. the lady replied on the phone saying, "It has been a month since you bought the product. The expert has come a week and a half more." I think it is normal that they cannot deliver products before 1 month. Yes, Yataş was supposed to be a corporate company :)) But unbuttoned employees first need to learn how to talk to the customer. I also congratulate them to take an attitude instead of apologizing about the product that does not arrive in 1 month. It is a very professional company. The employees are also very professional (!)

Absolutely do not shop from this store !!! * We bought a bed and a cot at the end of October, they said the delivery would be on December 28, 2 months later, at the latest. (We also bought pillows, duvets and duvet covers, but they delivered them there, we brought them home). We called the store on December 27th. They said, "Let's send an e-mail to the factory to find out about the order." They never take care of their order status until we call! * They give a completely different date every time you call, saying "sure we will deliver by now at the latest". After a while, you realize that they are lying. It was the middle of January, so 20 days have passed since they said, we are still looking for what happened. * I talked to the lady in charge of the store. “You are very interested in taking orders, you get all the money before delivery and you are sure of the delivery dates, but we follow the fate of the order. Don't you have to follow? ” I said. I convey exactly what the lady in charge said: "We have customers here that we are interested in for sales, we cannot follow the fate of your order, follow it yourself, you are very busy." So he says we get your money, we don't follow the rest. What kind of attitude is this? !!!! * We understood that the bed and cot would never come and they kept us busy, and we demanded our refund. At first they said there will be a 15% cut. We told them that they delayed the delivery date, let alone the interruption, they made us a victim. They said ok, no interruption, they look at whatever they get from the customer as profit. * “But to the factory finance manager etc. for the reinstatement. They said we will send e-mail ”so they are still keeping us busy .. We waited, we called the next day and they said no mail reply came. We say why don't you call by phone and wait for an e-mail reply, they say we are doing our work by mail. We said that we will transfer our money back to our lawyer because they have suffered and distracted us enough. What a wisdom, they were able to do their work by phone, not by mail, in an instant! They said we will make a refund tomorrow. They did it, so we could barely get our own money back from them, after days of struggle, as victims, and eventually going to legal action. ABSOLUTELY DO NOT SHOP FROM YATAŞ OR THIS STORE.