Volkswagen

My vehicle VW polo 2015 1.2tsi on Saturday, 29/08/2020 at 19:00, the engine fault light gave, I took it to the authorized service of vw lena Kuşadası at 10:00 in the morning on Monday, the pre-check was made before the registration was opened. It was stated that the vehicle's oxygen sensor gave LAMBDA failure, and since the failure was temporary, the vehicle was sent by deleting the error. (I didn't say delete it) Although I insistently wanted the piece to be changed, I was sent by saying if it lights up again. I complain about unprofessional and impulsive indifference. In addition, the service entry record for the vehicle was not opened. Search. On 01/09/2020, the fault light was taken into service again.

The VW Golf I bought from Lena was ready for delivery on June 11, 2020. I went to Kuşadası Dealer to get it delivered, I saw that my car was decorated with ribbon, I'm glad. In other dealers and brands, the vehicle is delivered by giving a mini cocktail in places where no more than 1-2 vehicles are delivered per day, but here only tea, etc. It was served. get. Perhaps the cocktails have been canceled due to the corona virus. We received our vehicle with the close attention and sympathy of the salesperson Bünyamin brain. We were pleased with his smile, knowledge and speed of processing. In the sales section, where we stayed for about 45 minutes, the sales manager always sat on the floor, in his office, I could not find a reason not to say good luck even from a distance, I still cannot find it. Mr. Principal, I have received a ribbon-tied vehicle from you, was it so hard to say good luck? I invite you to Izmir, if I have the opportunity, I would like to give up my work and offer you a cup of tea or coffee. Hüseyin Yatağan.

Pril pril clean staff designed with a highly planned program I would also like to thank him for the extremely constructive approach of Mr. Özgür, who works in the sales or has a different job.

Endless thanks for your wonderful business hospitality

About 1 month ago, I applied to the service due to the sliding door failure of my vw caddy brand vehicle. Under the warranty, the lock would be changed. There was no deterioration in the warranty as routine maintenance was carried out in continuous service. However, the dealer said that they could change the lock provided that you also have the final maintenance done here (normally it was still under maintenance). I accepted and had both maintenance and lock replacement. The air conditioner, which made us cold at 22 degrees before maintenance, does not cool even in LO mode after all. I brought it back, showed it and said there was no problem. I said there was a sound when the brake was pressed, the necessary checks were done, it was said that there was no problem, but the problem still continues. The service staff said that they lost my signed paper to give to the insurance company for the door lock. I delivered them by cargo again from Ankara. I will take the vehicle to the Doğuş auto here again. Since you are so busy, get customers in proportion to your capacity. There is a constant rush and run-out air in the office. People are kept waiting for 40 degrees outside of interest. I came here because of the holiday, but I say stay away.

Customer welcoming is not like other Volkswagen dealers, no welcome, there was no tire repair, the wheel bolt caps were not installed, no caring, they make an appointment, you will go on time they say 13.29, they say at 13.30 they will come friends, then they say they are on leave, you will understand a fiasco place a place I will not go again