Volkan Soğutma & Isıtma

They made an appointment for the next day. They called before they came and came 40 minutes later. They mounted the built-in oven with a very fast and proper assembly. Thank you.

Volkan cooling - heating industry, which is the only authorized service in Eskişehir for the installation of my Kumtel brand (luxell) counter top furnace I bought from Evkur. I made my service record by talking to him and he did not come as promised, and the phone was answered until the end of the work, after 6 o'clock, the technical service staff answered the phone and said that his friend was ill and that he could not come because he did not have a license and said that the phone he did not pick up until the end of the working hour was his personal phone and he did not have to open it. . We contacted the fixed phone of the company and created a record again. This time they came and said that the gas connection pipe was old and they could not connect in this way and that they would come to the 2nd Service to change and call them again. I learned that the second service is paid because I also asked. While creating my service record, I was informed about the stove, saying that I built my set top. I could have been informed about the pipe while getting this information. 1. They will already receive a fee from the manufacturer for the service. 2. They will also receive from me for the service. I also refused to receive service. Maybe my stove is out of the scope of gaeanti right now, but his mentality is just money. I could not get service from this authorized service which happened and cost me two days. I do not give my rights to them. I advise them to provide a more honest service with more qualified staff. 0 Views

Kumtel itself as a brand is already in trouble. When I call the number starting with 444, it takes 7.5 minutes. listens to the tape recording and then slams it in your face. Unfortunately, this company is its only authorized service in Eskişehir. They said they would come tomorrow between 09:00 and 19:00, we were imprisoned in the house all day. No incoming. When I called, we were very busy, I'll talk to the assembly team and get back, then there is no caller or return. Stay away from KUMTEL

We bought Kumtel brand Built-in. The day we called for an appointment, they came to wear it within 2 hours. We were prejudiced because of the negative comments written here, but we were very pleased with the service from the service. Heni Turkmen bey installed it. He gave detailed information about what we should pay attention to. They asked for a total of 150 TL for the carbon filter and natural gas outlet pipe for the hood as missing material. Since this is the authorized dealer for the filter, it would be bought from here again, so we had it installed. We are satisfied with the service, thanks again.

I made an appointment 2 days later for the installation of my Simfer brand Cooker, and on the 2nd day for sure. The service representative named Osman, who gave the guarantee that yours will be connected first, said that he could not interfere with the field staff when I called about not connecting in the morning, and his speech the day before and the next day was completely different. In addition, he is an incredibly difficult person in communication. How many times have I had to change my appointment with the natural gas authorities because of this service? I think it is very important that authorized dealers do not work with this service in order not to make customers suffer.

The cover of my Kumtel built-in oven has malfunctioned. One side of the cover came off. On August 16, 2021, I called the service in the morning. I reported the bug. I waited 8-10 days and called again. They directed them to Osman Bey, who is responsible for Eskişehir Kumtel Authorized Service. He told me that hinges will come from the factory and that he does not have to have hinges in his service. He had a very disinterested and reckless demeanor. On September 1, 2021, I saw Simfer Service come to the next apartment. I told them about my situation. They said that they came to another flat for assembly and that they would stop by in 15 minutes. When they arrived they said the hinge had come off and it only took a minute. Still no outgoing call from Kumtel. I have never encountered such a disinterested service center before. It is against the logic of this business that the authorized service should help the customer and find solutions to their problems, but on the contrary, victimize them. My only wish is that no one's built-in built-in malfunctions and they don't have to deal with this service.

I went on recommendation, but I regretted it. It's an extremely expensive place in terms of price, I would never go if I didn't have to, I don't recommend it. In this era, money is not easy to earn, first learn what it is not to be entitled

Hello First of all, the service contacted before arriving, there is no problem. Their work sucks. They sent 4 fixtures for the stove top. The gentlemen threw 2 crosses and passed. There are rubber apparatuses for the hood, they did not install them. They even stuck dowels instead of rubber, excellent intelligence. The money they get from the apparatus they wear is meaningless anyway. Staff is rude. Such a service does not suit Eskişehir and Kumtele. I myself pulled the tires to avoid shaking. But the legs of the stove are still connected to the counter with 2 apparatus, I hope there will be no problem.