Vodafone

These guys officially robbed me. They gave me a line from 22 lira with a 1-year commitment. From the 3rd month they removed me from the commitment without my knowledge. I paid twice the money for 7 months. Haram

I have passed Vodafonea very willingly and have been using it for years. The operator that I use without much trouble on the phone and even I am satisfied. But it needs to be improved as a home Internet. Although we use super online infrastructure, we are experiencing too many interruptions WiFi has become one of the biggest problems in the house. Unfortunately, I have to use it because the withdrawal fees are very high.

As you can see from the average evaluation score, it is a disgraceful place. It's a place that works poorly, and they have employees who are as remote as a caveman from communicating with the customer. Unfortunately, Vodafone is moving away from its brand as the branches go down. I have recently initiated a transaction regarding an illegal transaction made by this branch, especially one of its adolescent employees. So if you don't want to be disgraced with your money, there is Turkcell right next to you, evaluate it or communicate by radio, but it is better not to mess with them.

They said that we went to turn off the home internet, your process is finished and they said you will be called by customer service. One day later, we called customer service and asked and they said the dealer didn't do your transaction. I went to the dealer and explained the situation, I was met with a very rude and disrespectful situation. They lied to the inside.

I signed up to switch from Turkcell, my son, I was going to take advantage of the student campaign, but 3 days later, when I went to ask for the line that still did not open, the muscle worker named Gamze took care of my son with his eyes, I could not understand what was done to me, they are looking at the monitor, so when I asked, I got an answer that you don't owe what you are waiting for. then Mrs. Gamze told me; They are nervous because of my style, or you will understand that they will explain to me. They can even go beyond their limits like criticizing me, but they have no idea what they are doing, you explain to the customer in front of you, you talk, they just stare like aliens. The result is that I don't need to be disgraced with my money, leave the scene and get a good penny too much, get peace of mind...

Employees' interest in customers is very good. Of course, after a certain period of time, employees have the right to speak to the customers in a language they understand, as they become money changers. The stronger you keep the communication, the stronger it will be on the other person. Thank you. Special thanks to Ms. Gamze for her interest and concern.

Record all conversations you have with the staff on duty. Because later, he says, I don't remember if we said something like that. I also reported to Vodafone, but we cannot achieve anything where there is no justice. I really wonder if your conscience is at ease. There is a right...

I went to vodafon ankara elvankent branch to make a tariff change declaration on 13.11.2021 and they said they changed my tariff, but they said that I got a special 50% discount and it is valid in these accessory sections, so I evaluated the offer and bought the sword sw2020 branded headset for this product, which normally costs 350 400. They stated that the price of the earphones has decreased from 1200 lira to 600 lira, and they said that the earphones are better than the top brand ears, but they did not sound like they promised, and I said that I wanted to return them and they said they could not get a refund, but I said that I have all the consumer rights and that it can be returned within 14 days in any part of this country. I did, but they said that there is no such thing in vodafone, so I called 542 and it did not help in the same way. Does this vodafone make a law according to itself, and what does it mean? I get more efficiency from normal wired headphones and during the time I spent there, they said that every person who comes there gets a 50% discount after the transaction, and they reflected the same false marketing strategy as if it were specific to each person. When I said to the lady Gamze who works there, this discount was special for me, you know, are you deceiving people, she started talking to me loudly and first-person with the local dialect. There is no refund for this product. If you want this product, wait here until the morning, go and complain to the consumer rights. The gentleman remained silent to these accusations and I left empty-handed. While there are people who know their job and really need a job, you should not host such ignorant people on these platforms. I have no doubt that I will forward these complaints to all necessary authorities. Dear customers, I hope you can see this comment without falling into this mess.