Vivense Home & Living Satış Noktası - Simon Bolivar Blv No:36

Vivense store..the product variety is extremely high quality and with reasonable prices. Most importantly, the extremely sincere and solution-oriented help of Vivense staff [ thanks especially to Ms. Asuman for her interest ] ??

Even one star is too much. It's been 4 months and the teen room set we gave hasn't arrived. And every time we call, they say they will get back, but they don't. I don't recommend it violently.

The sofa set was delayed one month after the delivery date we were told. There can be no such irresponsibility. They stalled for information to be given, but it is not there either. It's really a mess.

On September 4, I ordered 2 “Beyza Country 6-door wardrobe” from Vivense, Ankara Çankaya branch. When ordering, I asked, "I have a shorter wall, so it doesn't overflow the wall, can one of the cabinets be narrower?" When the salesperson said, “No problem, let's give you the smaller one (CODE RJ3-249) 184 cm”; I ordered one 210 cm and one 184 cm. They charged a total setup fee of 432 TL for both. In these days when we are moving houses between cities, we moved 2 days before the delivery day of Vivense so that our clothes do not end up in cardboard boxes. On September 24, 2021, the installers brought the cabinets. I was shocked when the cabinets were installed. Because, I saw that the closet that should be narrow is not narrow, it is the same width as the other one, but it is very short in length, just like a small children's closet. I immediately called the branch and conveyed the situation to the sales person who took the order. “You are right, it was my first order, I misled you, we will take it back, we will order a new one for you,” the employee said. He told the team over the phone to disassemble the wrong cabinet and take it back. But the team did not accept, so I insisted. However, the team said "it's none of our business, call another team" and left the whole place in a mess. One member of the installation team in particular was very rude... I spoke to the relevant store manager; I told them, “They have the wrong locker removed during the day, they will refund immediately and I will order a new one from the one I want”. The next day, as I will be going on a business trip for 2 weeks, I asked for it to be taken back that day. But they didn't. He told me about the continuous working system; He said that they will send a team with a new appointment, that the return process will not be completed before the product reaches the manufacturer, that the new order can only be placed with my balance inside, and that I have to pay once again the assembly fee for both the disassembly for the wardrobe to be returned and the wardrobe I will buy again. Vivense completely violates customer rights. By blaming the mistake of their salesmen on me, they both oblige me to pay 2 more installation and disassembly fees for the same product, and live with boxes for 1 more month. I called Vivense customer services and wrote a message for this material and moral damage that I suffered, and then the caller simply listened and conveyed the same process. I expect Vivense to return the product free of charge and send it from the 2.10 cabinet without any installation fee. The “Consumer Rights Law Refund Clause” requires this. Think not once, but three more times before shopping from VIVENSE!