Veda Palace Kayseri Talas Rezidans

I was very cold at night, the heaters were problematic, other than that it is a clean and reliable place. good deeds

Thank you very much for its clean, calm, well-being and also the understanding and smiling staff.

They are definitely not professional, including the boss (the person introduced by the receptionist) and the receptionist. By making a reservation online, we received the answer that there were no rooms in the hotel we went to as a family. Instead of a solution, we encountered an almost violent attitude. A hotel that we would never recommend, we had to go to another hotel in the evening. We met a business owner. Such a business does not suit a tourism-developed place like Kayseri.

Terrible service, always looking after the family, cocky people, if you pay by card, they say 50 TL VAT belongs to you, cleaning is once a week, there is no comfort there, the seat is always clayey, so the sane person does not go.

The only hotel where you can make a prepaid reservation but not be fired with your family. We made a prepaid reservation through Ets tour. When we went to the hotel on 02.10.2021 and stated that we had a reservation, the receptionist stated that there were no family rooms. We showed him our voucher document and asked him to meet with ets. However, the officer stated that he would not be able to meet with us, and that we would wait in the camellia in the garden, and the boss would come and see us. While I was waiting in the camellia with my family, a young blonde man shouted and walked over to us and asked why we were talking angrily. We did not go down to the level and asked ets to solve the problem and that we had a reservation. Angrily, he asked why we didn't call them while we were paying with the agency that the money wasn't in his safe yet. We stated that there is no such practice in tourism. When we asked him for help for another hotel, he rudely advised us to google it and turned around and kicked us out of the hotel in a city I did not know. So much to say but my level is not available

I have never seen such an unprofessional business. They did not accept our trained ornamental animal, which even airplanes accept. When I called 1 hour ago, a business that accepted and did not accept when making a reservation... A place where the shower cabin is not even 1m away, saying that you do not have a reservation when you go. I definitely do not recommend beyond crappy... Let those who have a mind think well.