Turkcell Iletişim Merkezi

A carrion place with fraudsters trying to sell you postpaid lines instead of checking. Absolutely where was my mind, I say why I didn't go to vogue. Service sucks, inside full of brokers !! Sense of trust 0. Every penny he earns on me is forbidden, especially that guy who lies looking in my eyes !!

This Bayii, never take the line to Gülçin Yaşçin Yükbis comment on the same way that they have swindled in the same way that they said the billed line that they said the billed line that they told me after the signature, did not make all the complaints Rahmen BTK and Turkcell Line Failed to pay $ 35 TL Paid Line fee + $ 170 TL Payment fee I paid this dealer A SCAM IS WORKING AS A BILLING LINE BEFORE SIGNING, THEN IT IS ACTIVATED AS A PAYABLE LINE, THE AGREEMENT SAYS YOU HAVE YOUR SIGNATURE AND ALSO MAKES A SECOND NUSHDA CONTRACT AFTER SIGNATURE DON'T MAKE EXPERIENCE NUSHDA BILLS Institutional Shutdown Your complaint has been directed to the operator, and the answer given by your operator; "Dear Authorized, Responses to the Customer's Complaints "Mr. Fırat, your complaint about the dealer has been received in your application submitted by BTK to our Company. In the investigation, it was determined that the line numbered 53054 was opened as a postpaid line on 11.03.2021. Your subscription agreement states that the line was opened as a postpaid line. We would like to inform you that there are no errors in the transactions since all the details are included in your contract and approval is obtained with your signature. When switching to prepaid line, an invoice is issued for the usage in the period from the last billing date to the date of the transition to a ready card. Package fee is reflected according to the amount of the package.Additional service charges, early cancellation fee and tax fees, if any, are reflected.All customers who switch from postpaid line to prepaid line are charged 35 TL for once, and as of the moment of identification, 35 TL including VAT-SCT A monthly “Uninterrupted Communication Package” with 500 minutes in all directions and 1 GB mobile internet content valid for domestic usage is defined for a fee. 35 TL is reflected on your bill after you switch to prepaid line. Information on the subject is shared with our customers and transactions are provided in case of approval. Transition from postpaid line to prepaid card can only be done through Turkcell Customer Services channel. In this context, if you want to switch to a prepaid card, you can call 532 Turkcell Customer Services. Sincerely, Turkcell İletişim Hizmetleri AŞ” and “Mr. Fırat, we reiterate the statements we made regarding your application submitted in the previous date. Your complaint regarding the Turkcell Store, where you have made a transaction based on your request, has been conveyed to the managers. We have been informed that all details have been transferred by the dealer and that the line has been opened with your approval, as postpaid. The subscription agreement you signed is attached. Sincerely, Turkcell İletişim Hizmetleri A.Ş. Sincerely, Turkcell İletişim Hizmetleri A.Ş. Consumer complaints are taken into account in the regulations and inspections to be made by our Institution. On the other hand, it is considered that it is possible to apply to consumer arbitration committees and/or consumer courts within the monetary limits within the scope of the Consumer Protection Law No. 6502. In addition, within the scope of reducing bureaucracy and paperwork, and the applications being processed and finalized immediately by the relevant addressee without the need for additional correspondence, in the event that the next consumer complaint applications are made from the "Consumer Complaints" section on the website of the operator from whom the service is provided by the consumer and where the complaints/operator responses are forwarded to our Institution, applications will be concluded more effectively and quickly. I request your information.

I have not seen a place as bad as this dealer, even though I said, they gave a postpaid line and signed a 12-month contract, definitely rest, rest and avoid them.

My whole family's two daughters and my wife's phone lines are 5, all of them are Turkcell, we have been receiving service from here for years, and we meet our new phone needs by renewing them here, the service quality is super