Turkcell Iletişim Merkezi

thanks

The staff is very interested and knowledgeable, they produce instant solutions to all kinds of problems.

They are ignorant and misleading, fighting for no system. I got rid of Turkcell !! Do not expect to help you sell single-purpose trinkets campaigns here.

Staff are both uninterested and uninformed. Superbox acts as if it is not a Turkcellin product or service, and 532 Customer Service says "the documents to buy the dealer", but the dealers are dismissing their customers saying "it is not our job"! I'd say go to the Espark branch just opposite. It did not take 15 minutes for me to get things done by explaining why I came, I congratulate the successful team.

We are in the pandemic for the employee Fatma Hanım to meet the customer by having dinner with the customer and to take care of the customer without a mask ...

I was very pleased, although there was only one person working and crowded, my transaction was done immediately and I was kindly sent off with a smiling face. Thank you.

I recently purchased Apple AirPods. All of the employees were concerned. I would like to thank Ms. Fatma, who helped me in particular, for her technical information about the device and her friendly and gentle approach.

I'll start by giving 1 star. We had the number ported 3 days ago to 2 different lines. An employee named Melisa handled the transportation of our lines. He gave wrong information during the transport process, we said sorry and corrected our numbers. 3 days later, that is today, our lines were opened, they moved to a completely different tariff. I went to the dealership to have it fixed. The fee of the previous tariffs, the tariff information was completely wrong. We were informed that our 75 TL tariff is 85 TL and half of the internet package will be purchased with a shake and a boiler. An employee named Melisa moved one of our lines to a 20GB tariff when it was supposed to be 40GB, and the other one to a 10GB tariff when it was supposed to be a 40GB tariff. FATMA HANIM relieved our suffering, I thank FATMA HANIM and the other male employee for the understanding and disciplined work example they showed in the morning, and I hope that the employee named Melisa could convey the information she read on the tablet more carefully to the customers.