Turkcell Iletişim Merkezi

Employee staff interest and relevance was very good thank you

If you want to buy a fraudulent device, one of the employees, do not buy it from another store, they do everything just for the premium.

Their employees are very concerned and take the action you want instantly. Thank you very much to our friend Sedat because he managed to cancel my postpaid line, which I tried to cancel but could not succeed, in a short time like 5 minutes. Thank you again

Friendly, solution suggestions and customer interests are sincere.

THESE ARE SCAMS I APPLIED FOR THE CONTROL LINE I OPENED WITH PAYMENT PAYMENT ALSO THEY SAID 12 MONTHS WITHOUT A CONTRACT I USED IT FOR 3 MONTHS WHEN I WANTED TO TURN IT INTO CONTROL, THE COST OF CANCEL IS 95 TL ALSO, THE CONTROL HAS BEEN 35 TL AND THE MONEY DELIVERED TO THE BILL OF THE CONTROL. I'M VICTIM, DO NOT BE

Hello there, In the comments I will write below, I will tell you that I see even 1 star a lot and you deserve it. When we first went to this dealership, we asked for a "prepaid" line as the old saying goes. Then, although I did not know that the postpaid line was only postpaid, I was told how easy the payment method was, and he activated the postpaid line by saying that you can pay in 12 months. Even though I specifically stated that I won't be here in 1 month. My request is "prepaid" only. There was no need to go into extra skills. I learned from another Turkcell seller that the line I bought was different. As the person said; 750min + 15GB, which is a comfortable package for prepaid line requests. Mine was opened as 1000min+15GB. In this way, I learned that there was a mistake. The day after that, when I went to the dealer where I bought the line and explained the situation, I said that I had asked for prepaid charges, but I used the postpaid line instead or they had activated the postpaid line. He escaped the polemic by saying, "Okay, I'm doing your job," and turned the line into a prepaid line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A few days later, you will receive a message and write how much you will pay. Three days later, the message came today. An invoice of 86 + 35 TL came. So right now I'm going to pay for nothing. After converting to prepaid, there is only 1 GB usage right now. I warn especially for those coming from abroad, do not buy anything without asking and learning thoroughly. The subsequent bureaucratic procedures take longer and it is possible to have a big controversy over it.

Good service almost everywhere

There were 3 employees inside, they took care of me without waiting... Due to the pandemic, I took care not to stay inside too long...