Turkcell Iletişim Merkezi

Friendly and experienced staff

They both deceive the customer, then hang up the phone and do not answer the phones. Good address to be disgraced with your money.

I closed the line given to me under the name of comfortable tariff on 10th of November and I did not pay 199 TL closing fee, and they insistently did not withdraw the card, they asked for cash payment, they said post is out of order, 3 months later, a loan was sent to me over the line I closed 155 TL and even customer service cannot reach this branch.

I bought a new line a month ago. While buying the line, I specifically wanted an unused line. The employee who was interested in me said that the line was zero even though I asked several times. When I learned that the line was used last night, I went to the branch today to cancel it. The person who sold the line to me started to say that it is impossible to find a zero line this time and that the numbers are all second hand. I wanted it to be canceled, they say they have nothing to do. Instead of helping me neither the employee who sold me nor the branch manager, although they were at fault; They shed themselves out of the business as if they had no fault, and they say that is the turkcell system. While selling, people do not bother to complain anyway, a branch with the mentality of let's look at the premium we will get. I definitely do not recommend you to buy a product or service.

Although we chose a tariff that does not exceed in the smart bill we were told, our bill came 60 TL more because the feature of not exceeding was defined, and we were told that this money would not be paid in any way and we had to pay this bill, I was never satisfied, I never recommend it.

It's the branch I went to to pay my 600 lira bill, it remained a bitter and sweet memory.

Dear store manager, he declared his divinity without knowing anything. Even though I told Turkcell customer service about the ignorance of the store manager, his wrong actions and misinformation, they were shocked. They said that it is impossible for a store manager to make such mistakes, be so ignorant and mislead like this. He still thinks of himself as the ordinary professor Turkcell store manager. It's a pity right now. If you want to be a victim, it is a unique address...

The branch I visited for the line transfer procedure, the employees were very interested. We handled my problems and problems with ease. I would definitely recommend it if you want quality service. I wish you continued success.