Türk Telekom Müdürlüğü

Unfortunately, the service quality is zero. I don't understand why people who do their jobs so wrong are still working in the same places. We have no means of transportation.

God forbid

I have been trying to connect internet to the house for 2 months, but they do not come to connect the wire because there is no connected message, there is no wire in the poles.

I made my internet application without waiting, without any problems. The employees are interested and friendly.

A rather unrelated business almost has no service that you can call 4-4, they even barely pull the internet infrastructure

There is a telephone pole in the landslide area in the land of my father on the roadside in Lower Ankara and I searched many places to be overturned at any time, but I could not reach any official, I want to do whatever institution is interested.

During the pandemic, many institutions took a break from working, worked part-time or worked remotely, the company that did not leave the field despite the pandemic, exists in the same field because communication is indispensable during natural disasters, and ensures the continuity of distance education / training and working life thanks to the internet.

Despite calling the BartınTT contact number for days and many times, it always rings until it hangs up, and then it hangs up. Later I learned that they were pulling the plug on the line, so the line rings, but the switchboard phone does not ring, but the caller keeps making calls in the hope that maybe this time they will pick up, but in vain they do not communicate. (Good Method ??? congratulations) I am using the home internet of another service provider with TT infrastructure. There was an internet interruption on the night of December 22, 2021, I waited for 2 days, and when it did not improve, I called customer service. A fault record was created on December 24, 2021. According to the procedure, if there is no problem for the TT teams responsible for the infrastructure to check the local general line within 1 week, the local service of the Internet service provider should come and check within 2 days to check whether there is a problem in the indoor line. As of today, it has been 12 days to create a fault record, and the fault still continues. The customer service of the service provider called me and it was noted by TT that there was no problem in the infrastructure of the malfunction systems in the records, and if I agreed to pay the fee, they would direct me to the service, I accepted, saying ok. They gave me the service number, they told me to call, I called the service and explained the situation. Did you see the TT teams coming? He asked if you were informed when they came, I said no, the customer service informed me. Service, on the other hand, told me that without looking at the general line of Türk Telekom in Bartın, they made a note on the fault system because there was no problem, and they did it all the time... Well, am I surprised? When I think about what I went through, I was not surprised (but I would like to be surprised) TT Administration advised the Technical Teams, and switchboard personnel to be more careful about these issues and to inform the customer when they go for a breakdown, etc. Making the necessary warnings and training, canceling the contracts of the personnel who do not comply and do not apply, will help to increase the service quality in terms of the Vision and Mission of the institution. Otherwise, customer satisfaction is not possible as it is.