TOKGÖZ HOTEL & APART

I have not stayed here yet having seen the rooms I will be staying for a few days in 2021

Very clean, family friendly, comfortable, and close to entertainment and shopping on the seaside. We received individual attention by the staff.

Fab little place and the man we met there was so helpful and friendly. Had the pool all to awhere self all week.HOPEING to go back next year thanks to altan.

We went to this hotel on 8th August 2018 booking it on Expedia. We arrived at the hotel at about 3pm on 8th August. We went into this dirty, not looked after reception and informed a staff that we arrived. The staff told us the people who were in our apartment before us hadn’t left yet so we couldn’t get into the apartmentand that they went on a boat trip and the boats are back at 6pm. We told the staff we couldn’t wait until 6pm and requested that they empty our apartment. The staff refused to do this. As we were not happy, they offered us just a hotel room to rest until the people come back. The people finally left the apartment after 8pm that evening. It was quite late time to settle in our apartment with 2 small children after travelling all day. Finally we were given an apartment which was not anything like in the photos. The apartment was very run down, not looked after for years. You could tell that anything that went wrong or broken in the apartment was not repaired by the staff. We gave Expedia a call telling them our disappointment. That night we were awake all night because of a noise coming from an electricity meter next door. We told the staff about the noise. They didn't think it was much of a problem but they changed our apartment next day. The photos they have on Expedia for this hotel is about 20 years old when the hotel was built. The hotel looks nothing like that now. The people who are responsible of looking after this hotel are sitting all day. The place is very run down and dirty. The shower handle holders were half loose on the wall, the taps were in terrible condition. Every time one of us sat on the toilet, the toilet was moving around. The table in the room was not stable at all, it was about to collapse when we touched it. Our children were falling a lot on particular areas outside of the pool because the place was dirty. The carpet in the apartment was probably the same age as the hotel and it was filthy. A 6-7 year old child who was staying next to our apartment was using a cigarette lighter nearly every evening in the garden. I asked his mother if she knows her child has a cigarette lighter and she told me yes she knows and that her child is interested in cigarette lighters and that the hotel knows about it too. As they were staying there 5 weeks, it seems the hotel staff didn’t care what they did. However this is a very serious health and safety issue. The child was lighting it and trying to set fire to things in the dark in the pool/garden area every evening. We booked this hotel on Expedia but paid directly to the hotel. Expedia told us to finish our holiday and raise a complaint afterwards and we would be eligible for compensation. What a lie. Neither the hotel or Expedia took any responsibility. DO NOT TRUST EXPEDIA!! PS. Scroll through the images I added carefully because if you click next, it goes to the nice pictures uploaded by the hotel

Wow awesome hotel. Very near to oulodniz beach walking distance i think just 5 mint walk.

Stayed for a night and couldn’t be happier. The room is clean, has all the important amenities. It’s also spacious enough. It’s walking distance to all the restaurants and car parkings. The owner is extremely friendly and helpful. The cafeteria next door (they are a separate shop, it’s just placed very close) is a nice bonus with again friendly and helpful locals. And all of this at a very reasonable price. I’m going to either stay here every time I’m here or at least come say hi.

Good rooms for the price. Pool wasn't operational and couldn't pay by card, but the receptionist Hassan was charming.

The property is old, badly needs a renovation, is poorly run and the pictures in the profile are misleading. Have no idea how it even got such a high assessment here Water in the shower is never warm unless you keep it on for 10minutes at least Signs of water-flood on the walls and on the furniture Furniture from the 80s (ok, someone might like it) Cold LED-lightbulbs make you feel like in a deadhouse Shelves and hooks are broken in the bathroom Mould in the shower cabin Ceiling paint is peeling We had to check-out 1 day earlier - so bad it was