Tecimeroğlu Otomotiv | Suzuki Yetkili Bayii - 2176. Sk. No:5/54

I talked to your task named Murat boiling in the service department on the phone, I said I wanted to get information on a few issues about my vehicle and he was so interested in whatever I asked that I would like to thank him and you very much. I am using Suzuki for the first time and I am very satisfied with my vehicle. Suzuki difference

We bought our vehicle from this dealer in March 2022. Bora, in particular, answered all our questions from the moment we entered the first door to look at the car, until we decided and received it, and helped us in a friendly, gentle, caring and patient manner. Thank you for making the whole process easy for us. Thanks also to the friends at the reception for their smiling faces.

This comment is for the service part and for the master Murat in the service. I took my Daihatsu Sirion here for periodic maintenance and a few minor complaints. I called the day before and made an appointment and on the phone I was told that no action would be taken without a fee approval. The next day, Master Murat welcomed us and we went for a test drive. When they returned to the service, they looked at what actions needed to be taken. No problem so far. They brought a list of expense items, about 2400 liras. Although there are filters, pads, etc., there is no solution to the sizzling problem in the gear lever that I complain about, but there are also items that are not very urgent and vital for me, such as a wiper. Even though I said I don't want it, they insisted ten times "it's a big brother". As a result of long efforts, as if the vehicle was not mine, I negotiated with the men and removed the items I did not want from the list. It fell to 2000 pounds. When I went to buy it in the evening, it was 2200, so I didn't worry about it because there were things that weren't in the plan (because they said we wouldn't ask if there were small things, so I accepted and I wouldn't eat their rights). But Murat's main area of ​​expertise is pushing products to incoming customers rather than vehicles. Pay attention to this if you decide to go to Tecimeroğlu. After picking up the vehicle, there is a popping sound from the engine and it is difficult to go. The engine light is also on, the spark plugs were also changed, it gives an ignition error. The next day, I went again and said, "I can do it in 5 minutes," said Master Murat, who spent an hour there, luckily, the problem was solved. A day later, the engine light came on again, I turned it off from the phone for now, it didn't come on again. I have no words for the cost of the replaced part or labor, but the attitude of kissing this customer in the service is bad. I say that those who will go should go knowing this.

I chose it because it is central, if they ask you to go again... I dont go . The team fails to distinguish between giving attention and information and providing perfect service from overwhelming the customer . Their prices are exaggerated, and they bill the jobs they can't do outside by making a serious addition to it. They should inform us that we cannot do what they cannot do. They should not take action without approval. Instead of talking too much and unnecessary, they should talk little and concisely.