TEB Muğla Şubesi

Bank branch you know

Because of my mother's chronic illness due to Covid, I moved my mother's salary to the muğla branch as it gave more promotions via the state government, neither was it possible to reach it by phone, it was never possible to open it, we had to go to the bank when the number of cases decreased, the necessary documents were signed I was told that the promotion will be credited I gave two automatic invoice orders in the following days. In the campaign, it was said that a promotion up to 1200 lira was given to the person who gave the instruction Months have passed, the bank does not answer the phone again I went to the branch, the customer representative said that after 10 days, let's see if he can go to bed again, he gave his card, asked me to call me, I sent an e-mail, I did not answer 10 days later I called, there is no answer to the phone, they are forced to go to the branch for even a small job to be solved by phone in such a period. I had a live lesson from the morning I had met before, and then there was again at 2.30.In the meantime I went to the branch, it is difficult, the time is progressing with my customer representative I said he was going to meet I said he was on his leave, I went back to the queue, I waited in the line for 45 minutes, I still have 3-4 people in front of me at 2.30 in the afternoon I told the security guard that I was just asking for something and there would be no action. He said, I went many times and the customer representatives on the top floor are always empty, I expected him to help or be taken into account, I expected him to produce a solution, not to be ridiculous.I said okay, I came back to my house saying okay.It is very strange that a bank cannot be reached by phone in this period, although 7-8 months have passed, the additional promotion will still be in this bank They regretted our passing