Sürat Kargo Toros Şubesi

On behalf of my wife, you did not receive my cargo because we do not accept the return cargo at 15.30 at your branch at this hour. But the Golden cocoon branch accepted at 15.40. I condemn you for your work, that is, for your approach to the customer. Thank you for your interest in Altınkoza branch.

If I could give zero stars I would. Arrogant, I created these mountains, the weather, the contemptuous looks, the nonsensical answers to the questions asked. I called yesterday, I can't reach the courier, I can't come, we can't come, his phone is in the service, or friend 1. We are not bad, as most people know, there are vpns provided by the company to read barcodes in couriers, reach there friend, come on, I passed it, I said ok, come tomorrow, we will definitely get it until 4 pm, he said, I couldn't resist at 1.30. If you are a logistics company, you need to have some logistics knowledge. His men passed me 2 times or there is cargo over there, he didn't stop saying, "It was the first and last time, I will not work quickly again!!!" I wouldn't recommend it to anyone!!!!

Even though there is a box of masks at the bottom, I will never prefer speed shipping as long as a lady who says we can't go in without a mask, go buy a mask and come in. She doesn't even know how to talk to the customer.

After staying in Adana for 4 days, I bought my cargo so that they would not bother. The most disgraceful company you can see is the policy of each workplace “The customer is always right”, while the opposite is here. Go to the branch and raise your problems so that they are worse than humiliating you with their contempt. When you have a problem you will never find an interlocutor because there is not! They never answer the phone. Try it if you don't believe it!

I was able to finally have my home-delivered cargo picked up by talking to four branches! (let's see how many days they will come) firm! each branch gives someone else's phone number, it is not clear who is looking where, from now on I decided not to shop from companies that send their shipments with fast cargo.

Definitely not a preferred company. They leave a paper at the entrance of the building in case you weren't there before we came home. Managers and customer services do not take any action to fix the problem. Vision mission is zero unfortunately.