SunExpress Genel Müdürlük

A company where people meet you with smile. I love working here in atmosphere of friendship and teamwork. Thank you SunExpress!

Great place.. I do not say it because it's my employer :)

Antalya to Tehran Flight was horrible and scary and long turbulence with unprofessional pilot that didn't talk to passengers to explain the situation . Frozen meal that you don't even give it to your pet was served! Will never fly with it ever again.

Worst Experience Ever! I took the flight from Izmir to Zurich on 24 October with flight number XQ960 where my luggage exceeds the limit for 2kg and I was informed to get charge of an additional 20 Euro. I was ok with the additional cost and as I had no change, I handed over 100 Euro as payment. The person in charge said that she has no change and went to the office to pick up the 80 Euro which she was supposed to give me back. Once she showed up, she asked me to handover 100 Euro!! I said that she took it from me before she went to pick up the 80 Euro.. my word to her word right before the flight. Even though everything was recorded by surveillance cameras and a lot of witnesses around, I needed to pay again. They told me that I need to open a ticket online via customer support to make them review the surveillance camera. So did I and today on the 7th of January ( after 2,5 months) I received an answer to my ticket from "do not reply email" that the person in charge to investigate spoke to the personal and claim was right. What the hell..?! They literally stole my 100 Euro and the person responsible to investigate didn't check the surveillance camera and decided on the case based on the conversation he made with the lady and answered to me without giving me chance to further discuss!! I logged in to the system and case was closed. Wow... Ticket number "Sun-04116545" if anyone from this company really cares about reputation!

Bad staff that dont speak English and don't explain or answer your questions... very primitive people :(

Their app was giving error for check in. Then I tried to check-in via their website which did not work for different reasons. I called their customer support and they could not help. They said they could not check me in. I asked to be connected to a supervisior or an IT person, they said they could not do that. Their customer service design is quite unhelpful.

My flights delayed 2 times due to technical issues and the management lied to manage the crisis. 8 hrs of delay and horrible crisis management. The first technical issue happened while flying from Izmir to Amsterdam and the plane turned back to Izmir in the middle of the flight because the radar was broken.Currently I am having the second technical issue on Amsterdam to Izmir flight and who knows why. Every time they tell another reason about the delays which looks super untrustworthy. Simply the lowest level quality of service. Never ever use this airline it is failing big time! I would score zero if it would be possible.

Never again. Canceled flight without any notice, personal on desk doesn’t know anything, searching hotel with infant and wife with moving luggage was a little “fun”. No compensation, only return for the tickets. Turkish mess.