Stefanel

Alanya uğramazsan şaşarım

Arkadaşlarımla gittiğim alışverişte ödeme sırasında kasadaki bayanın, ben 3 ya da 5 taksit olsun dedikten sonra hiçbir açıklama yapmadan 2 taksit girmesi ve üzerine hala açıklama yapmayıp "istemezseniz iptal ederiz bekleyin" üslubuna rağmen hatırlamanın üzerine "siz ne biliyorsunuz da konuşuyorsunuz, hayır anlamıyorum bilmediğiniz konularda nasıl yorum yapıyorsunuz bizim banka ile anlamamız bu sekilde" konusmasi uzerine hayatimda ilk kez karsilastigim bu tavrin saskinligi ile hala ürünü iade etmediğim için pişmanım. Evet hanimefendi biz sizin banka ile anlasmanizi bilemeyiz ama siz kibarca diğer esnaflar gibi bunu kisaca izah edebilirsiniz. Yüzü gülmeyen dükkan açmasın ya da sorunlarınızı müşterilerine yansıtmayin.

Мне очень жаль, что нельзя поставить оценку ноль звезд! Данный магазин не заслуживает и одной звезды! Это самый ужасный магазин во всей Турции, а я была в Турции уже 15 раз и побывала во многих магазинах и городах! Мало того, что тут высокомерные продавцы, так тут еще и качество нет от слова совсем!!! НИКОГДА, очень прошу вас, люди, НИКОГДА ничего не покупайте в этом магазине. Я купила здесь пуховик два года назад за достаточно приличные деньги. Меня уверяли, что это привезено из Италии и что это настоящее итальянское качество. Пуховик не пережил даже одной стирки. Это оказался не пух, а синтепон, который скатался весь в комок, сбился огромными клубками, а материал просвечивал насквозь. Когда я отдала в ателье его на переделку, его весь распороли и внутри нашли таки бирку Сделано в Китае! Продавцы смотрят на покупателей с откровенным презрением и ненавистью и делают все, чтобы люди к ним не возвращались. И как апогей ужаснейшего обслуживания мне выдали документы для возврата Tax free, которые у меня не приняли на таможне! ЗАНАВЕС! Я от всей души желаю магазину скорейшего разорения. не должно быть в таком чудесном и горячо любимом мною городе Алании такого магазина!

High quality, interesting designs, frequent new styles arrive from Italy. European prices.

I was there today..awful! The blonge lady at the shop was very rude and arrogant! I didn't ask her the help at all,but she followed me and tried to show that there are no big size as I am. By the way I'm 44-46 europian size,not small, but not awfully big. She said me "You need to eat less" and when she understood that I speak english not so bad, she was laughed mockingly, "ohh, you know english... ha-ha-ha". Why it's funny, I didn't understand! I told about all situation to the manager. He said he is the owner and his name is Jonh. I guess that lady is his wife. She is very rude person! Actually my size and weight aren't her deal! I didn' t ask her opinion at at all! Help me or pass by! I like Alanya, the people here and turkish service, except this shop!

On Friday September 18th in the evening we entered the store to have a look of the goods. After 5min we were folloeed by the seller accusing us of placeing clothes on the floor and not picking them up. She was extrimely rude, sarcastic and annoying that left us in shock. She was upset that we are not buying anything and forbid us to keep looking. We were so discused by her behaviour that I was sure that she was on drugs or on some serious medication.The perfect evening of our holiday was ruined. We started leaving the store Ive aked her colleague if the lady is ok as she was so agressive and rude. Other seller responded that this is expensive clothing and that was not for us. With all respect of your bussines, this store was selling Zara shorts and Vero Moda second hand clothing. Your Guess bags are from the last century and very unmodern and choice is limited. Yet some clothing was of good fabrics and cheep cost.With the glory of the famous Turkish service this was the disgrace. Mesuring clients by they appearance is very unprofessional and can only hurt your business. You'll never know who is entering your shop and who is financial strong. One of my friends was respected tailor in Paris and worked for top companies for decades. I was careing Tommy sandals and Tissot watch, diamond ring. That something that good seller could see as it was too obvious. Not that is important at all. You should treat all your customers the same. With full respect and service. I recommend you to have serious training with those two sellers, they also looked extrimely unhappy and stressed. Please review camera footage, hope that you record the sound as well. If you fire both of them you should your business the best decision ever as they were unprofessional, agressive and disrespecfull. I'm former Guest Service Manager of Norwegian Cruise line with more that 10 years experienced in customer service and I've seen a lot. This kind of bad service, nowhere in the world. If you need professional advise of my hospitality expertise, please contact me at any time on linkedin profile Neda Spasojevic. Wish you all thr best with the challenge you have and good luck. Regards, Neda Spasojevic Guest Service and HR Specialist

Good quality women's clothing imported from Italy. Not cheap but better quality than local made clothing. Bright colours and modern designs. Unfortunately they don't offer a frequent shoppers discount.