Schafer

We left satisfied, bought the dowry set and helped;)

I bought a meat grinder, a product goes to the service 3 times and if the meat does not come to the service, what is it good for? Every time I send it, a part of it is missing, I do not halal the money I gave me.

We bought a tea seller from Schafer dealer in Gaziantep Form Mall, the product I bought started not to heat itself, because the guarantee is still continuing, we sent the product to the service with a zero change product, but the incoming product came wrong, we sent it again, it came wrong again, we sent it again for the third time, it was defective again 3 times Although he came to the service and went to the service, we requested zero unopened products from the dealer, they did not give it again, I sent it to the service for the 4th time, I will say that it has been exactly 2.5 months, I did not get my tea shop, they victimized customer satisfaction. I was disgraced myself with my own money. ..

The pots of the dowry set we bought in June arrived 1 month later, and we replaced the defective ones. It was said that your dinner set will come in 2 months, then we called again and they said there is a pattern error in the products you bought, the production has been stopped, come and choose a new one. We went, 2 products were presented, they said choose one of them. While there was no problem from us and they were victims, they should have done something to compensate, but on the contrary, they demanded an extra fee from us. The dinner set we will choose is in a different price group. It is not my problem to stop the production of the product, but it was treated as if it were. Zero customer satisfaction. I would never recommend anyone to go.

My friend Gülay Yaşar Çelik sent a defective product twice and did not refund the money. We have neither product nor money!!! I don't shop at this store, you can't find a contact person, it's a disgrace when something happens. Headquarters says no returns, a company that has nothing to do with consumer rights. Or there is a problem with by branch. Although they open the package in front of the store manager and see that it is defective, they insist on not making the return by sending it to the head office because they did not like the product. Due to the irresponsibility of the store staff, we have neither the product nor our money for two months. It is not worth trusting and shopping as Schafer!!!!

I bought dinnerware from the store on 25/09/2021. They stated that the cargo will leave the branch in Istanbul. The product arrived in just two weeks. The product that came was all defective. When we contacted, they said they would make an exchange and ordered the same product again. The new product to come was also very late and the forks, spoons, plates and all parts were damaged. The pattern is scratched, the bottom is broken, the cutlery is scratched. When the product was defective for the second time, I asked for a refund. They said they can't refund because it's been 3 working days. I called the head office and they do not give refunds in the same way. I paid 3780 liras. These people do not earn this money easily. I don't have any product or refund. Do not buy from this brand. Everyone is throwing the ball to the next one, and no one is interested.

I liked the dinner set with my wife Gülay Yaşar Çelik on 25/09/2021. It was said that the product will be shipped from Istanbul. The products arrived in two weeks. We opened the incoming set for checking purposes, the whole set was defective. The forks were scratched, the plates were drawn. It was even worse than the display products!!! We informed the store manager about the situation and stated that we wanted to return it. We waited three weeks for him to arrive. The products arrived, Furkan Bey, who made our sale, called and we went to the store. The products were even worse than before. Even though they personally witnessed that the products were opened in front of their eyes and they were defective, they tried to poop by saying that there is nothing in the product as much as you exaggerate. We asked for a refund, we said that we did not want to continue shopping from the company. We were told that you do not have such a right. Since the store manager called the headquarters and expressed that he did not like the product, they showed that they could not stand behind the product and the consumer in any way. Legal process related to the subject was initiated. Do not buy from this company or store. If you can't find a partner, your money will go to waste.

My friend Gülay Yaşar Çelik shopped from this store. They sent the whole set defective. He asked for a refund. It was said that there was a confusion and the defective product was sent and we will send a new one. They called when the new one came. New products were also defective. They are trying to get the product accepted in this way. They don't give refunds. My friend has been a victim for months. He has neither products nor money. Do not buy from this store and brand, you will regret it