Samsung Yetkili Servis Merkezi

The technical friends in Kocaeli service are interested in the customers and they really have good intentions. Thanks...

I have worked with many authorized services before, but I have never seen one as caring and polite as those here.

Good service quality

My Samsung phone was working but not charging. I sent the invoice with the box and the charger. They called me and repaired my phone in 1 day and sent it back with the same day. Thank you for your interest.

After talking on the phone, the friend we spoke to said that he would get back to me. It's been 1 month and I've been waiting for their return.

Thank you so much to Mr. Yasar and Ilhan for their quick solutions for a great business.

TERBAT. They came for the fault detection of the refrigerator, the minister said they will take it and left., I called the office the same day to see why you did not take the cabinet, and there was no record of it being taken yet. If I did not call, they had no news. They came the next day. The Ogun was already in the trash. they can't start, it's late for the next day. I went to the trash for another day. On Saturdays and Sundays, the technical unit does not work, let's go on Sunday, everywhere is closed, thank you. .repair is due on Monday. Then get back to the office workers about the product. I say, what is the condition of my product, it still hasn't come back. There is no one to call back. Later, I call again and say why you didn't return. Their excuses were very funny. working in the same place but not coincident? a series of oddities you know.

I can honestly say it's the worst service I've ever seen in my life. A workplace that does not keep their promises and tries to run as they please because they are unfortunately the only authorized service in the Izmit region. I don't recommend it to anyone. I solved the problem I had with my Samsung air conditioner by calling Samsung customer service. I think that Izmit needs one or even two or three authorized service centers working with a higher quality and customer satisfaction. I reported this situation to Samsung customer service. This is what I understood from the trouble I was experiencing. When buying a product, it is necessary to look beyond the quality of the product, as well as the service network of the product. No matter how high-quality the products with a small service network are, if there is no service to take care of you when you need an intervention, that product you bought is garbage, so to speak. From now on, I will prefer the Samsung brand without hesitation, but by thinking. And as long as there are such authorized services, I think the Samsung brand will hurt itself.