Renault Ernaz Servis Sakarya

In general, I was satisfied with the process, the customer communication is successful, but the customer needs to stay up while the representatives inform, and in some cases the information can be long, the representative can already sit down, the customer can also be provided with a chair, and a clear time is given while the vehicle is given and it is important to act in accordance with that time. The car is a part of one's life. he may want to do it accordingly, my experience took longer than I expected, personally, it was a reassuring detail that the old filters and the materials used were shown on the vehicle.

I took my vehicle, which I bought brand new a year ago, to Sakarya Ernaza on June 15 as a result of an accident I had due to the warranty coverage. They said my right door needs to be replaced. Today, I learned that there was a service master who could not paint the changing zero door. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . There were traces of paint on the door, patterned like an orange peel. On the inner surface of the door, a part at the mirror level was left unpainted in the thickness of a finger. There were paint deficiencies on the inside of the door like it was patched. Another point was retouched without our permission, and the retouching was done once with a brush. I experienced the worst workmanship I have ever seen in my life in Sakarya Ernaz service. If we are taking delivery of our vehicle from the service like this, it would be better if the industrial masters out there never put the door on it. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . In addition, even though it has been 4 days since my vehicle's transactions were completed, a servant of God did not check my vehicle once before he came to receive it. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . After-service vehicle interior cleaning was also done incompletely. And they present it as a blessing. When I went to pick up my car, they brought it in 4 times, our transactions were supposedly completed, but as we showed the deficiencies, they tried to handle it in their own way. I wanted to share my experiences with you. I hope you are not one of those who go to SAKARYA ERNAZ service without reading what I wrote.

It is a great comfort to be sure that whatever needs to be done about the vehicle, the service will do it in the best way. I would like to thank especially Serkan Yıldırım, the service manager, and Zuhal Uçmak, from the damage department, for their interest throughout the process.

I didn't know about this money, 100 TL fell into my car. Your staff found it and handed it over to me. I ask you to reward them for their exemplary behavior.

There is a problem in the gear shifts of the vehicle, there was a significant change on the day I brought it to the service, but again in a week, the shifts create problems, especially the 1st gear. I would like to thank your advisor, Hasan Kaan, for his interest.

As our customer, everything is good because of the quality of the work done, the care and concern during the vehicle maintenance and repair, the constant informing of the customer, the sincerity (especially Zuhal hnm in the damage section) and your confidence that we will not be victims of the replacement vehicle. Thank you.

My first Renault vehicle. I came to their service for the first time. I am satisfied with the service. They were friendly and caring. The only problem I think is the maintenance period of 20,000 km or 1 year. At 6000 km, I had to have my vehicle serviced so that it would not be out of warranty because it was expired. I think it would be better if an improvement was made about it.