Ramada Plaza by Wyndham Malatya Altin Kayisi

Good Hotel. I like it to stay here. The only recommendation to the hotel staff is they have to learn English or German.

Clean, nice people, business style hotel.

Receptions excellent speaking good English Roomba to clean coffee shop very good also the bed too old under level stand hard to move from the bed only by pushing yourself

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Staff don't know English and could not communicate well with business people from rest of world. Room is warm and comfortable. Food is ok. No English channels in TV. No universal power socket for international visitors. Not enough lighting inside the room. The room service and they help to keep the room clean and neat. Room has full side facing glass window, comfortable bed, adequate wooden rack, working table, tea table, sofa, cloths rack, well equipped modern washroom, centralised temperature regulation system and lot more...

Very bad hotel service. Nobody knows English which is terrible for someone who works at the reception. The hotel is nice looking, has a pool, but considering the fact that it's a 5 star hotel, it is disapointing. Food is ok, there's always some tasty cheese, fruits and sweets, rooms are air conditioned, and at the entrance is a glowing room number (fancy). One of the biggest issues is the internet. You don't have it right away, but you have to wait for receptionist to enter your name and passport number into the sistem before connecting. On a card you find in the room it says - that takes about half an hour after you check in. I waited roughly around three hours, before going down to the reception again, furious for not being able to work normally on my laptop. Overall, it's an ok place when you speak Turkish and have tons of patience. I have neither of those characteristics

Expected European/American quality, got disappointed. The reservation I have placed through your official website was claimed not to be received by the hotel (even if I have received 2 confirmation e-mails from them) so the check-in time was not really pleasant - it took like half an hour, and bear in mind it was middle of the night. Reception staff English was almost non-existing - I was lucky because there was also manager, who spoke English a little better. The stay was pretty okay I would say, although I wouldn't say it was 5-star hotel standard, the rooms had some flaws - also it was kinda weird as my reservation was for 2 people and I was told that only one gets complementary breakfast - but well, that's not that much of a problem. The checkout was also problematic - they could not give me receipt because even if I had reservation from 1st to 4th, I arrived at night between 1st and 2nd, and they considered it as a stay from 2nd to 5th. Eventually they managed to send me receipt (yet in Turkish) after a few calls and contacts from my Turkish companion. She also told me that during one of those calls staff member was raising his voice and was rude - not cool. Overally, I was disappointed in the stay - in case of Malatya, it's worth to spend 10 euro/day more and choose Hilton - at least now I know it :-)

Welcoming concierge. Great location. There was a ozsüt, sweets and ice cream shop in the lobby which was great for the kids and my self. The room was quit average even though it was a suite room. Wasn't the cleanest of rooms. Did the job. I was really disappointed with fact that kids under 5 I think wasn't able to go in the swimming pool. Which was upsetting, however there was a children entertainment centre across the road. Overall was a fair hotel. Thank you