PRONTO TOUR ANTALYA

Have nice options for holiday

I would especially like to thank our guide, Mr. Sedat. Due to the small deficiencies in office services, we did not.

I called by wire to get the information. I don't know if I got the information with pincerspeten

Advantageous tours are very nice

During the pandemic period, we did not pursue our money because the sector was experiencing difficulties, but we expect them to keep their promise. They said that they will return our money to Spain, which we could not go in September 2020, now they shake it to January 2021.

Our Vietnam-Cambodia tour we took in 2019 has been canceled due to the pandemic. It's been years and they don't refund our money. We took most of the tour's money in cash, a small amount from a credit card. The bank could pay what was withdrawn with a credit card, they would plan our other cash money next month, they do not give an exact payment date, they just ignore it. When I asked how many years you have been operating our money, they said that there was a crisis in 2018 and your money went to him. When I asked if we should take it to the court, they said that there is someone who gives, but the situation does not change. They said that in June they would give us all of your money. If the company of the years we bought tours by trusting the name is doing this, what will others do? They lie on their money. They do not speak to the authorized person. We are victims of pronto

Dear Prontotour official; We purchased the tour “Scandinavia & Baltics with Princes Anastasia” from your website on 22.10.2019. On the aforementioned date, 7.246,72 TL was withdrawn from my credit card in three installments by calculating the exchange rate of 6,70 TL for 1081 euros. Our tour has been canceled by you due to the Covid 19 pandemic, which spread from China to the world on 01.12.2019. After that date, uncertainties have emerged in many sectors in our country as well as in the whole world. Although we called you many times at that time, we could not get any clear information about the postponement or refund of our canceled tour. We have contacted your company again at a point where we have shown understanding and patience due to the pandemic for a long time. Finally, on 18.07.2020, we met with your Deputy Trade Manager, Merve BAŞARAN, and we had an e-mail traffic that made it clear that our tour was canceled completely and the price we paid was 7,246.72 TL. He wrote in his e-mails that we were taken to your urgent list, but there was no response until 19.06.2021, the date I wrote this petition. However, in accordance with the Travel Agencies Protection Law No. 1618, which you did not send us a copy of when you signed the contract, Unico Sigorta a.ş. I think that there is definitely an article related to these situations in the policy numbered 63254904 issued by. Because, in the "a" clause of "article 12" in the "Insurance" section of the same law, it has been determined how to make the repayments related to the loss arising from such situations, even if it is superficial. I am writing the relevant article here clearly. “As part of the package tour they organized; The customer is obliged to insure the responsibilities that may arise from not providing the services they have committed to the customer for any reason, including the bankruptcy of the agency, or not being given as promised. In this case, the liability of the insurer should be at least as much as the package tour cost. The customer can claim the loss covered by the insurance directly from the insurance company. To sum up, when we bought the tour from you, the euro rate was 6.70 TL, but now it is 10.38 TL. At the moment, the cost of your irresponsibility due to the exchange rate difference is 3.974.06 TL. In the light of all this information, I request you to answer the following questions immediately. 1- When do you plan to stop making money on our money with the overnight interest method and similar methods and “grace” a refund of our fee? 2- Do you have any explanation about the 3,974,06 TL that emerged due to the exchange rate difference? 3- If we put aside the reproaches circulating on the internet, trust you again and buy tours from you again, "we bought our honeymoon tour from you", would we be stranded? 4- Do you have a clear conscience with the profit you have made over the money you have taken from thousands of people like me and myself and which you have not returned for two years?

You are by no means a trustworthy tour company. On the one hand, they still continue their tour, on the other hand, you steal our tour money that you bought 2 years ago and keep it busy with lies. We will seek our rights by all means.