PAMUK INS DAY TUK MAL MOB LTD ETİMESGUT ŞUBE

You may encounter a very serious epidemic problem (!?) When it comes to delivery and that the epidemic is not a problem when paying ... Corona this;);)

Everything until you get the money. Said date has passed 1 month. There is no way to call and get information, I always try to call and get information. Supposedly they have no fault. The answer is why you don't inform me when I call: good day. And the phone hangs in my face. The answer is why you called me again and hung up on my face: What am I going to talk to you? When I said don't be rude, they said: KNOW YOUR ROAD. Now, those who see this interpretation, I think you should know your limits now, if possible, do not go past the door. Sit on concrete but don't buy.

The sofa set, which is said to be delivered after 1 month, has not arrived yet, it has not arrived yet. I say..

Contrary to the bad comments, I gave 5 points. Because I found what I was looking for, if you buy the product they have, it comes within the same week. It is quite normal that the delays in your orders may be due to the pandemic. We are pleased with the shopping we did, and Mr. Emre in charge was also very interested, thank you.

We bought 2 base sets from Istikbal dealer, the welcome was good, we were satisfied. Ms. Ebru was very interested, she was very helpful. You can choose.

I bought estilo 33BB dlx TK 8B model sofa set from Ankara Etimesgut İstikbal store on 24.02.2021 for a fee of 8.500 TL. The sofa set came home on 24.03.2021. While the delivery team was setting up the seats, they moved the sofa set they brought up in 5 minutes, and while they were getting inside the house, they hit the walls and the radiators and put them inside. When they started to set up, we noticed that one of the three seats had a broken bottom plywood, the other three had a torn back, and the single seats had fabric and sewing disabilities. When we showed them to the delivery team, the person who said he was the crew chief; He started yelling inside our house, using expressions such as that these are not his own business, that it does not concern them, that he goes to at least 15 houses a day and cannot deal with them, etc. When we reacted to this, he added that a gun was drawn to him in another house to his ugly statements and made rude and slack statements such as who we want to deal with with whom we want to deal with, are you giving me the money for the seat you bought. He said that he also used products from İstikbal store at home and that they were all broken and that this brand was like this. He used expressions such as why you bought the sofa set from the future or they sold it by force. After the installation, we searched the store before the team left home and persuaded the store employees to take back the forcibly brought materials. We went to the store after the installation team and we were in the store while our products were being downloaded again. We explained the situation to the sales consultants. They could not even apologize for the rudeness he had done with the delivery supplement. They told us that the earliest delivery time of the sofa set would be 4 weeks. When we asked what we would do in the empty living room for a month, they said, let's repair the broken lower plywood and send it to your home, as the other seats are made, they will come to your home piece by piece. They did not hesitate to bargain instead of relieving our grievances, without being embarrassed by the rudeness inflicted on us in our house. When we asked for the cancellation of our contract, they said that such a situation was not possible. We did not accept this situation and insisted on some adjustments so that we could sit for us, even if it was an exhibition product, until new seats were available. And after half an hour of bargaining, they said they would involuntarily contact someone and send us a seat. We have never been able to match this situation to Istikbal store, where we have been a customer for 25 years and bought all the furniture of our home. I recommend you to be more careful when choosing your technical team and sales representatives and to work with people with certain criteria.

The product range is abundant. There is also a choice of white goods. The staff is very concerned. Mrs. Yasemin took care of us, she was very sincere, warm and sincere.

I ordered the living room set on may 25th. I said that my wedding was on July 10, and that it had to be by this date. they also stated that the products will definitely reach 30 June and we will not have any problems. On June 30, there was no sign of the products. 1 day before my wedding, that is, on July 9, they said that the products were lost in the warehouse, then they said that they found the products and that the installation would be done in the morning of 10 July. On July 10th, that is the day of my wedding, they came at 16:00 and installed the products. and only half of the products arrived. Missing items were not notified to me before. You see, they ruined my wedding day. all work was delayed. We were late everywhere. Afterwards, half of the products that did not arrive in the first week of August arrived. Today, August 16, it was said that the remaining products will arrive and I waited for them to come by taking a day off from work. They brought the wrong product when they arrived. I did not receive the products. seller branch (rate branch) does not accept responsibility. He puts the blame on the warehouse in Kayseri. the warehouse blames the distributor, the customer is in the middle. rate branch officials do not produce any solution. 2.5 months have passed since my purchase, but the products I have still received are missing. I demand that the problem be resolved.