ÖZGE ISITMA SOĞUTMA ADANA

While changing the copper pipe that entered the inner heat exchanger during the exchange of Esanjor, the inlet part of the pipe was damaged, but they said that the pipe must be damaged, but the shape of the dismantling was by hitting the tip of the screwdriver with a hammer. If this is not the case, how the pipe is damaged and the non-drip pipe will receive a new heat exchanger. This money was asked from us, I talked to customer service, you agreed to this type of dismantling.

The boiler was installed in 2014. In 2018, the water flowed from the boiler, we called the service, they said the heat exchanger was pierced, they received 400 TL, after 1 year the warranty of the full part was over, we called it again a few days later, the same failure happened, they said that the heat exchanger and expansion tank will be changed, they said 1000 TL and their explanation was that the water of the island was calcareous Look, there are people who use two combi boilers around us just pierced our boiler, this means buderus couldn't think of adana? a few days ago, the same problem happened.We called the service, they said there was no problem in the parts this time, they put a test tool. They took the fee but they are lying because they are trying to fill the guarantee, I did not understand what kind of service is this service, I called 15 times so I could reach it, we paid a ton of money unfairly, but I made my complaints to the necessary places until cim! It is a shame that everyone should do their job properly !!! Answer: The registration was opened on behalf of my father-in-law, and even though you said there was a leak in the underground installation, the boiler was used without any problems for 10 months and the exchanger was pierced again, this time another service made a very cheap price with the maintenance of copper pipes, obviously, the service fee was taken without producing a solution. Lying on behalf of me also experienced the same situation again, the same boiler and your service said the same thing "There is a leak in the installation" but they learned that there was no such situation with another service and I would not complain about them until I am not sure !!!

They came at the time they said very super and took care of our business.

On 03.02.2021 22.40, I sent a message to the owner of the company, Özgür, about the failure of my boiler. I called the next day, they came the next day in the morning. they looked and said card failure, then they said we would call during the day, they did not. When I called again the next day, they said that other friends would take care of that job. they did not come either. When we returned to the beginning of the week, I called again because I was faced with a service that would not call if I did not call, and this time we do not have the card, they said that if you give 1300 TL, we should order the card. one of the worst services i have ever seen in my life, go to him if there is any other service. Yours truly.

We definitely do not recommend. They replaced the solid part and are selling it for 3 times the price. Not a reliable company. Don't let it into your home

Customer feedback with a fast and solution-oriented service team is very fast.

My rating for this service is "0". You call, they don't answer, those who come leave without solving the problem and when they arrive, they ask for a service fee of 80 TL. Even though it's under warranty.

They can't fit the honeycomb that they removed for cleaning the honeycomb, because it's still leaking water for 1 week. Still not interested and advising me to call the offender