Otokoc

Employees are extremely engaged. Special thanks to the gentleman responsible for second hand sales.

It's a miracle to reach the service for the spare parts department, they don't always answer the phone, luckily, there is an alternative private service in Konya.

My vehicle was involved in an accident on 02.09.2021. When I phoned Otokoç for repair, they said they could get the vehicle on 08.09.2021, I made the appointment and closed it. Then I opened my file in another service. When I phoned to transfer the file to Otokoç on 07.09.2021 due to the disagreement between the service I had the file opened with and the insurance company, a person named Murat, who worked in the damage department, said that he would invoice me for the costs of the vehicle, and that I would request it from the insurance company and that they could also take the vehicle on 15.09.2021. He tried to complicate my work just because I had the file opened elsewhere, even though I had an appointment for 1 day later. After the interview with the insurance company, they said that as a result of the insurance company calling the relevant person, they would make the vehicle free of charge, but they would get it on 15.09.2021. When I went to meet on 07.09.2021 around 16:00, the person named Murat, who works in the damage unit, said that they would not take it before 15.09.2021, even though I had an appointment 1 day later on 08.09.2021. Also, stating that they were not the only contracted service, I could go to another service if I wanted, so to speak. showed the door. Also, when I asked why they would charge me the bill on the phone, he said that there was another service, but I already told him that I would transfer the file to Otokoç, and he found an excuse in this way. You can listen to the phone calls I made with the relevant person at the damage unit on 07.09.2021 at around 14:00. When I looked at the comments, I saw that there were other negative comments about the person whose name was mentioned. I want you to know that people who approach customers with this attitude will hurt you. I wish you good work.

Employees are behaving strangely, especially if it is a fleet vehicle, never have your vehicle washed at the service.

Quality pioneer gives good service to its customers

I left it for the damage repair and mechanical repair of my vehicle, the damage consultant Murat Bey is careless, as soon as I hear the actions, I say what will happen to the car, I will talk to the master, expert will talk to the master, I gave the maintenance approval for the maintenance of the new vehicle. It's closing. A service like this doesn't suit Konya. I'll make my complaint wherever necessary.

We took our vehicle. He asked us if the fault could be this or that. They can't even control the fuel injection. In short, we took the car and went back without having it repaired (they couldn't). I wish we had taken it to the bike mechanic in the neighborhood we would have had better luck with the fix.