Opel Alpata

First of all, I would like to say that a service that approaches with a way of saying take care of yourself if we are stuck on the road should urgently receive discipline and training. May Allah give patience to those who use Pejo from Eskişehir.

I think the quality has dropped a bit when I get the service of too many brands.

I called the service center because of my car's fault. The authorized person came to my vehicle immediately. I will refer you to the service. Despite his busy schedule, Mr. Selami Yavru took care of the vehicle immediately and informed me about many issues about my vehicle. In addition, while my vehicle was in the service, I had no problems thanks to Mr. Caner. I would also like to thank Mr. Caner for his interest, concern and kindness.

Shopping with the Opel Alpata family made us very happy. We had a safe experience focused on the problem and solution. We especially thank the sales representative Tuğba Hanım. He was with us at every step of the vehicle purchase. See you again on another purchase.

I went to the Opel Alpata service twice with my Grandland X car for general maintenance and oil change and the other for parking sensor failure. I witnessed that the friends working at the entrance were interested in every vehicle owner and they took care of myself, I was very pleased. It was especially nice that Selami Yavru gave information about Opel, followed and delivered the vehicle. I would like to thank all Opel Alpata employees

My 2020 model astra j case sedan, which is still under warranty, gave a parking sensor error. I took the car to the service center to have it replaced under warranty. It was reported that the left corner parking sensor, which was changed from the service 2 months ago, was broken this time and it was not possible to be covered by the warranty. When I asked why it might be caused, it was said that it was probably a stone. However, as you can see in the picture, there is not even a scratch on the sensor. Outside hitting, rubbing, etc. there is no such thing. So the inside of the sensor is broken. It's really hard to understand how a broken sensor can be user error. When I talked to the service manager, he also knew that this sensor had been changed from the service 2 months ago. Maybe the old one was attached while wearing it, maybe this part was attached by mistake, maybe it was broken while putting it on. I can't think of any other possibilities. However, the service manager did not take any responsibility and directed me to customer service. The response from there was that it could not be guaranteed because it was broken in the same way. How the user can break a piece that is broken from the inside is still a question mark. I also wanted to extend the warranty of my vehicle and take it to the service. However, after this experience, my thoughts have completely changed. I do not recommend a service that causes so much trouble to its users, even with such a simple operation. Addition: You replied to my comment, but I reached you even though my records are in service. However, there was no return. Your management style is also really mediocre.