Odeon Tours Head Office

We stayed at the Botanik Hotel (Alania) and assigned us a hotel guide named Ramiz ... I sympathize with everyone who was also unlucky. Not only is he constantly absent from the hotel, he does not answer calls. We saw him only once the day after checking in. Agreeing on some excursions with him is not realistic, he just does not come at the appointed time. Very poor customer service.

It is a very nice company. If you think you will come, you have to come and go from here. It is necessary to discover the life from here.

We are resting in Kayseri, we came to ride Erciyes. We paid for the transfer to the mountain even when buying a tour, but it turned out that the transfer must be confirmed every evening with your guide, and he sends information about the time of the transfer at 12 at night. The first day we waited for the transfer for one and a half (!) Hours. The hotel, declared by the tour operator as suitable for ski equipment, was not at all ready for this kind of tourists. There is no room for equipment and drying of things. Instead, there is a corridor with tiled steps along which you can leave your equipment. Which is repeatedly dropped and so on. At the same time, they did not forget to post announcements in the elevator, stating that the equipment cannot be taken to the room and it is also impossible to go up to the room in ski shoes. Boots and gloves do not have time to dry, so the next day you ride with wet gloves. I never met our guide, I had to look for guides all the time that I came across on a burrow or in a transfer. And by the way, when they find out that your transfer to the mountain has been paid for in advance, they suddenly lose interest in you. And still no one in this city speaks English, I'm not talking about Russian. Therefore, you cannot explain anything without a guide or an online translator. Well, according to the classics, they will tell you stories that you cannot do anything in the city yourself, because it is in their interests that you buy more of their excursions.

They took two excursion packages, the hotel guide said the amount, they paid at the terminal, when they checked on the checks, it turned out to be 2.5 thousand lire more. When they started to find out from the guide, she confused the names in the database. They promised to return the money, for the fifth day we have a rest while no one returned anything to us.

Today we went on an excursion from the Amara Primier Palace hotel to the aquarium in Antalya (bus 417), the guide at the hotel told us for a long time that the overpayment for the tour was due to the service, as a result, we waited in the rain until the driver woke up to open the door for us, and then me, my wife and a 7-year-old child were dropped in the rain on the opposite side of the hotel and said goodbye? while we were walking to the hotel, 3 other buses stopped by, what is the service then ???

I would like to express my gratitude to ALIM, the ODEON Tours guide of the REYMAR RESORT hotel (Turkey. Side). 08/13/21 upon arrival at Antalya airport (Turkey) could not find their luggage .... I would like to express my gratitude to the guide of the REYMAR RESORT hotel (Turkey Side) ALIM and other employees of the ODEON Tours company, who were not indifferent to my problem and helped to find and return my suitcase. Thanks. Sincerely. Irina.