New Alanya Education and Research Hospital

Very bad hospital even they are rude

I visited this hospital now 5th times. Nearly all doctors are cold and unfriendly. All other was fine.

Worst service ever. Doctors not caring at all. I came with pain in kidney because stones was going and doctor Ozcan Dogtas even didnt look at me and he said take randevu for ultrason later come. I needed urgently help and ultrason was free after 2 weeks only! So he sent me with pains away! Is it medcine? What about swear of Hippokrat?

Just visited 15.08.2020 my mother has problem with the ear, ( pain, noise) we came to emergency hall, Reception was rude and not friendly and not speaking ENGLISH, we were sent to the emergency room, wait 20 minutes, doctor checked the ear and said it is infection, when I asked to check the blood for infection to be sure, he said-No. We pay 100 lir. It was not easy to pay, because the accept only cash and traditional plastic cards.

Nice and clean. New hospital very good.

Poor staff, rude, unapproachable, unable to communicate in any other language Went on a Sunday with a high fever and fear of Covid. Nobody spoke English. Waited an hour to meet the front desk (like an office!!!) I told the guy that I was worried and told him I couldn’t speak Turkish fluently and would like to say to him my symptoms using the translator. Apparently, he was against translation!!! Or had a rough breakup with a translator. I don’t know. But he got frustrated and told me to wait an hour or more for someone to come to speak English with me! When I argued, he said it’s Sunday, you “shouldn’t” have come today!!! I was laughing my … off because I didn’t know I could talk to my body to get sick on non-public holidays. Anyhow, I left and visited another private hospital (Yasam Hospital) and was done in 15 minutes.

I have mixed feelings about this hospital because I had good care sometimes when I visited before covid. The emergency department treated me well and very efficiently and I saw a few good doctors including one cardiologist. On the other hand one cardiologist did not even lift his head to look at me just gave me prescription without even checking me and I also had a negative experience with a neurologist, he too did not even look at me. The most unpleasant encounter though is a guy who calls himself a translator who came down from upstairs to “translate “ he was pompous, self righteous and downright rude but he chose the wrong person to be rude to because I stood up to up and told him off, reminding him that a translator’s job is to listen carefully the explain the patient’s concern to the doctor not to grandstand and act like he OWN the place and called all the shots! I then stormed out and went to the Baskent international hospital where they treated me with respect!, I will go back if I need to but I will do so with my own translator because as I said earlier, some of the doctors were really very good and caring! Those are the ones I am giving the stars to!

Worst experience ever. For the Mammography they treated me like a piece of meet, was careless - I was traumatized and shocked if pain, never had such pain before. Had an appointment but waited for 1 hour, after being shouted at twice I just left. Just rude personnel sho have no work ethics . They did not accept the insurance that was accepted by all the other private and public hospitals. I paid full price for pain and rudeness. Shame on them