Nevali Hotel
4.3/5
★
based on 8 reviews
Contact Nevali Hotel
Address : | Recep Tayyip Erdoğan Blv. No: 2 D:1, 63000 Haliliye/Şanlıurfa, Turkey |
Phone : | 📞 +988 |
Website : | http://www.nevalihotel.com/ |
Categories : | |
City : | Haliliye/Şanlıurfa |
Description : | Informal hotel offering a spa area with a hammam & a salt room, plus an indoor pool & dining. |
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Наталья Чесалина on Google
★ ★ ★ ★ ★ The restaurant was very good, my greetings to the cook, and to the couple of managers at the reception that were very nice when we were leaving. But.
We have booked the superior non-smoking suit with the bathtub we really wanted and air conditioner on Agoda.
First room was without a bathtub, I have asked receptionist to gave another room, with a bathtub, and shipping gave me second room without bathtub.
I have asked three more times and showed the picture of the bathtub, because she didn't speak English well enough, and she said that hotel doesn't have anything like a bathtub.
Communication with her was very unpleasant, and both evenings every time I should have get down to the reception and show her my request translated to Turkish because of her bad English with is inadequate for the 5 star hotel receptionist.
I then showed her a picture of this hotel's room with a bathtub in Agoda app, and finally she gave me the right room. But the air conditioner was broken.
We have waited for an hour and a half in the very hot and stuffy room for the technician, who came and said that the whole hotel's cooling system is not working.
Mustafa, the Porter, who spoke English very well, then called the receptionist and arranged us a room on the northern side of the building with more than one window to make the room colder without working air conditioner, but it was without the bathtub, and he didn't mind to tell us that he moved us to the smoking floor.
Also he have lied to us that the hotel is full and we can't get the right room this night, only for the next night.
The next day we got the fifth room, finally without the smell of the cigarettes, on the northern side and with a bathtub, but it showed up there was no bathtub plug in the room, and the bathtub they gave us wasn't working, and the water pressure in the bathtub was too low because of the broken faucet, so it haven't allowed us to fill the bathtub normally.
I have asked to take a bath in the other room, as there was plenty of free rooms nearby on this floor, but the receptionist rejected my request and said it is impossible and everything would be fixed.
He even raised her voice at me when I have asked her to see the problem for herself and that it can't be fixed before our bedtime.
After the 20 minutes of waiting the technician had fixed the bathtub plug but he could not fix the faucet.
There was a shower cabin nearby, but the hose was to short to put in the bathtub.
When I asked again to take a bath in another room, he said the all the rooms have the same issue and the problem is in the water pressure at the whole hotel.
He lied to us, because when we surrendered and decided to take a shower, we found out that the pressure was very good even in the same room in the faucet of the same type.
It was the second lie and the third refusing to give us what we have paid for. It was awfull experience, we are badly unsatisfied with this service and we think the hotel don't deserve the 5 star rating.
If you would took away one star for each room that haven't had all the things we have paid for, there will left not a single star.
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Parviz Nazem on Google
★ ★ ★ ★ ★ A real 5-star. Large rooms and best food served here. Definitely recommended!
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abdalrahman alsabbagh on Google
★ ★ ★ ★ ★ Very clean hotel with good services and it is center of city and has interior swimming pool , salt spa room , Othmanly bath with restaurant on roof with very nice views as you could see on the attached photos and you will have imazing free breakfast with your room booking (very recommended).
Good choose for relaxation and spent your time on it.
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Nes Kerim on Google
★ ★ ★ ★ ★ Great hotel, excellent food, perfect hospitality. Recommended!!!
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Khaled BARAKAT ,ROTTERDAM on Google
★ ★ ★ ★ ★ Honestly, it is a very bad hotel, and I do not advise anyone to book it
The staff is very bad, no one speaks English nor Dutch only Turkish
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Mustafa A on Google
★ ★ ★ ★ ★ Good location. Beautiful city view from the rooftop. Needs some renovation. In room furnitures are dirty. No clock in the room. Smoking is allowed in most rooms, still!
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M.J Al-Mannai on Google
★ ★ ★ ★ ★ The climate of the is out of contral, it's very hote and no responed from the hotel staffs.
I really don't recommend this hotel.
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Halima Al-Shamali on Google
★ ★ ★ ★ ★ Good food, nice staff - roof restaurant with a fantastic view over the city
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