Mercedes-Benz Mengerler Adana - Yüreğir

Asli was very interested. The C-series is already amazing. The location is easy on the main road. Relevant Mercedes quality

Hello. On 15.11.2021, the vehicle that I brought to Mengerler-Adana Mercedes-Benz service, despite all the checks, the engine failure at the service exit, which is normal, and the next day it gives start-stop and injector failure even though it has not passed 20 km from the maintenance yet (although there was no fault with the injector before) I openly complain to the customer relations responsibilities, which do not suit Mercedes quality, who see it as the problem of their customers. Even though it shows how amateur they are, it doesn't suit them that they are completely blaming the customer when I go to the service. Is Mr. Güven Onan satisfied with this situation? Those who will receive maintenance-repair service from Mercedes-Benz Mengerler-Adana, please think again. The unsatisfied attitude of the service chief when I said I was not satisfied with the service and I want a refund and his turning his back without considering the customer is a good move for this service and its employees. I will post the details. In Mercedes-Benz Mengerler-Adana, the engine fault lamp illuminated, which they show as the cause of the inoperative start-stop function after maintenance. Now the check engine light is not on. The start-stop function still does not work. I took my vehicle back to the service after the warning of the engine failure light that came on again 20 km after the maintenance. After the checks, it was reported that there was an injector malfunction and this could happen even 20 km after the maintenance. I was informed that the start-stop function would not work because it gave an engine failure. The engine trouble light warning they are talking about does not come on anymore, but the start-stop function of my vehicle still does not work. I hope that based on my experience how successful the service has been, it will give information about how competent the masters of the service are in their fields. I am sending the images. I will add details on the subject in detail. Update.. The service said that the Turbocharger pipe I returned could not repay the labor fee. He said that if the air pipe is dismantled in a way that hurts the mind, only the labor fee will be refunded. I went back to the service and took the other part out. My faulty part was reinstalled. (Now, when I opened the hood on the road and checked, they installed the cover part broken). Due to their disregard for this customer and the incompetence of the masters, I have to add to my complaint. Only the cover teeth of the part I conveyed in the image were broken, but I would like to point out that the top cover was also broken in the part that was attached back.

They stockpile. Also, what they say does not keep the next day. The biggest lie of the trade goes here. I was a Mercedes fan, but I hated it for the staff and their approach. In particular, there is an impostor named Serkan. I do not recommend it to anyone, if necessary, buy from the surrounding provinces.

They don't even deserve a star. I have written thank you to many institutions in my life, I have rarely made a complaint, I asked them how can I get my car, which I bought with zero km today, that I want to have the mercedes me adapter experience, so Pinar lady and the service manager let's give you a gift of 2.000 TL and protect your seat for 10.000 km. They made an imposition saying, "Come to the care, let's give it a go." They did not offer any other alternative. An employee can only do so much damage to a brand or an institution. If you were to say to an employee, if you lost a customer, let them do exactly what they did, no one could represent the Mercedes so badly.

On 15.11.2021, I am making a complaint about the problems I have experienced in the Mengerler-Adana service. 1- Because of the diesel leak in my vehicle and for maintenance, I applied to the service. Turbocharger pipe replacement, air pipe replacement, lower casing replacement and vehicle maintenance. After receiving the information from the service that all the checks were made on 16.11.2021, I took delivery of the vehicle, and while the start-stop function was still working, the vehicle gave an engine failure lamp warning while I was just leaving the service, and I went back to the service. A short test was made and the malfunction lamp was turned off. 2- After starting the vehicle the next day (about 20 km between the service and my house), the start-stop did not work. I went on the road and after driving about 10 km, the vehicle engine fault lamp warning came on again. When I went to the service, I was informed that it was normal for the vehicle to give different faults (start-stop and injector failure) during this time (even though 20 km had not passed). I was told that it is normal that the vehicle, which has done 189300 km and does not show any injector malfunction or start-stop malfunction, is still giving these malfunctions, even though it has not passed 20 km after leaving the service. 3- Mrs. Kadriye Şimşek, Customer Relations Officer, informed that on 16.11.2021 at 14.21, no injector malfunction was detected in the computer test of the vehicle. While taking delivery of the vehicle, the mechanic said that there may be a problem with the turbocharger of the vehicle in the future. However, when I returned to the service center (due to the mileage of the vehicle presented to me within 20 km), it was reported that the cause of the malfunction was not the service. 4- There was a diesel leak in my vehicle before the service. Now my car's start-stop function is not working. My car has an injector fault. And the reason for these two faults to appear even though it has not passed 20 km after leaving the service is the vehicle mileage! Complete coincidence... The part that stuck in my mind and does not fit my logic is that the service cannot detect the injector malfunction, but it comes out within 20 km. Let's accept this, leaving the probability to your logic, let's say I got it right, so why isn't my car's start-stop function working? What is the probability that both of them will happen by chance just after my vehicle is out of service? I was told he is an expert in his field! Start-stop does not work because the engine fault lamp is on. but; A- When I first left the service, the start-stop function was working normally, even though the engine fault lamp was on. B- In the images I will share, the engine fault lamp does not light, but the start-stop function does not work either. In the light of these proven data, the thesis conveyed to me by the masters that these two different faults are interdependent is also rotten. 5- Naturally, it is appreciated that I went to the service again because of these problems I had. This is what was offered to me: We did the checks at this time. You are wrong. On the other hand, you did the checks, but when I asked how you would explain the malfunction when I took the vehicle out of the service, the answer given to me was that such malfunctions could occur, you came back in the evening and it was fixed. 6- Of course, after these annoying situations and the incompetence of the service personnel, I wanted to return the service received. As soon as I conveyed this, Mr. Serkan, who was called the service manager, said that the part that was inserted would not come back without even making eye contact and turned his back. I wanted to meet with the Mengerler-Adana representative. When I explained the situation, he said that I did not want to produce a solution, that despite the fact that 24 hours had not passed, these faults were normal even though the vehicle had just left the service and had done 20 km. After this approach, I repeated my request and the turbocharger cable was removed and my old defective part was installed instead. They said they would issue a refund.