Kumtel' Luxell'

Since the day I bought it, the stove buttons have not ignited and the service says it is like this, as if we have never used a stove.....

I ordered the built-in set from Trendyol, they said we come within 3 days for the installation, they said we can not give the day, even though I said give it a day, wait, when I said the time you come until 7, I said that our friends will come every day to avoid a mishap, I am waiting for the 3rd work day today I just talked to the staff in the factory, they will call you after 5 minutes, he said, 10 minutes later, I called the factory again, now they drop the line, they do not look at the phones, what is the understanding of service

The January I bought from BIM broke down when I was only a month old. Button locked. Neither closes nor opens. I called the center for service. They said that the shuttle comes within 72 hours from 4 days passed by. I called again and complained and got the service phone. 50-60 tl area for an elbow the service boy did not even pick up the phone. What a disgrace. We're gonna get a little tube. or a new cooker

Kumtel quality, small household appliances, the appropriate product options, there is little flaw.

I requested service because of the problem I had with the Kumtel built-in set oven that I bought a month and a half ago. The official who came said that we did not have the problem, that the oven would be taken and repaired or a new one would be given within 3 days. But even after 20 days, no one came and went. When I called the service, they said that the product was not under warranty (whatever I did even though I used the oven once in a month and a half!) without telling the reason why I had to contact the factory. Customer service also talks to the service representative, speaks from their mouth, does not give healthy information, in short, he is not interested, does not provide feedback, does not stand behind his product. The second problem I've had with Kumtel in this one and a half month period, I definitely do not recommend the brand, I recommend it to those who are considering buying it. NOTE: My problem has been resolved due to the interest of Murat Can from the call center, I thank him very much, but I had to wait 25 days due to the ignorance and irrelevance of the Gaziosmanpaşa authorized service. The service of the authorized service is not even mediocre.