Kelebek Mobilya Siteler 1 - Karacakaya Cd. No:4

A store that should definitely be avoided... Customer representatives lie while selling the products... After selling the product, the lie continues because your factory came that way. The solution of the problem either does not work or takes a long time.... But beware?

Until the sale, very interested people express that they will definitely not exceed the lead time. The estimated delivery time is 1 month, I call 2-3 times a week, when I call on weekdays they say it will come on the weekend, when I call on the weekend they say it will come on weekdays. Every time I call, they tell another lie. Finally, they gave a day for the delivery, they called the day before and postponed the day. Although they gave a time interval for the day they postponed, I took leave for him during working hours, but they did not come even within the hour as if making fun of him. Even if they did not call, do not buy products from this company or this branch, do not even be in contact with them. The disgrace is completely

Unfortunately, I am a customer of Kelebek furniture. I've had many problems with my shopping process and can't find a contact person. I ordered a bedroom from Ankara Siteler 1 branch in July. We agreed on delivery at the end of August. I was informed that my product was ready for delivery and my fee, excluding the deposit, was taken from me in mid-August. Afterwards, no proper explanation was given, my phones were not answered, different excuses were presented each time, the delivery was not made on the specified date. Only the base and dresser part of my product was delivered in mid-September (half a day before my wedding date). The wardrobe part was brought broken after 1 week, so the parts were left in my house and could not be assembled. Those who came to the delivery said that they would come and do the installation in a day or two, but it has been 10 days and still no one has come and informed. They claimed the dresser didn't have a mirror and never brought it. During this process, I talked to your branches, customer services and logistics companies several times separately. I could not get correct information from any of them. I've been passed. I am currently in the arbitration process. Then I will go to the court process. I am also in the production sector, I work with many places in the country and abroad, and I have never seen such a bad company claiming to be corporate. I tell anyone considering shopping to stay away.

It has unorganized and selfless employees. You're looking, they don't open. Nobody knows about themselves. Everyone is authoritative but ineffective. Everything is fine until the sale, when it comes to delivery, no one is asking. Never mess with the butterfly. Do not make full payment.

I hope the negative comments are not true. So I ordered about a month ago (early November 2021) and I'm paying for it. When I asked when it would be delivered, the store representative said that they sent an e-mail to the factory, but the factory did not respond to their e-mails, so they could not give me the exact date. When I called two days later, the answer was the same. When I called two days later today (5.12.2021), they said that it will be out of production on the 17th of December and will be shipped on the 20th of December. When I asked them to convey this date in writing, they said it was not possible. I am writing these interviews to establish a reference on behalf of other clients and prospects. I hope it's a brand that values ​​customer feedback. ? 5 days passed and there was no response from Kelebek officials. 12 12.2021 2 more days passed and still no response from Kelebek officials. 14.12.2021? I called 0850 number yesterday. If not all of my products are ready, I asked them to make partial delivery. Although they said that we can't make partial deliveries first, all of our products will be produced on the 7th of January, and then we will send them all, when I called the store, they informed me that all of our products would be delivered on 21 December with the support of Ms. Güldane, who took care of us during the sale. ? Thank you to Ms. Güldane and store officials ? We are waiting. On December 21, only our nightstand and dresser arrived? Thanks to the two friends who came for the montage for doing their job perfectly ?? We continue to wait for our kitchen table and chairs. 02.01.2022 ? They don't call and ask anymore, neither do I. today 05.02.2022 Last week, they called and informed that they could deliver on January 28, 2022. Since we are out of the city, we made an appointment for February 8, 2022. I will inform you. Today is February 9, 2022. Our kitchen table and 4 chairs were delivered yesterday. The delivery of the products ordered on November 7, 2021 was completed on February 8, 2022. Installation and assembly teams are extremely successful. Production teams and planning are sources of unhappiness. Your information.

I would like to be able to write my problem at length like the users below. But "stay away" look elsewhere Butterfly is not the old butterfly. I shopped on November 20. Today, March 12, I am still dealing with incomplete delivery. Who wants to get a missing chair in the dining room even though they paid for it? No one picks up the phone, they say they'll be back in an hour.

I made the mistake of my life. We bought Ancelik youth room by saying it's close to our house. On 10/12 December 2021, they couldn't deliver the products for two months. Our current room was dismantled, duler. Everyone at home sleeps in the living room. Every delivery day they call either they don't come or the products they bring are incomplete and defective. Store customer service and the delivery company is scamming us in solidarity. I don't understand how he says logic....

Product quality and variety is good. The prices are at the normal level considering the brand. However, apart from cash, it would be nice if there were installments for the cash price, even for some banks.