Kelebek Mobilya Çankaya - 06550

When I called the store before the delivery date of my product arrived, they said that the product was ready for delivery from the factory, and after 10 days the product was not ready for shipment and even the raw material did not arrive at the factory, it is not clear when it will be produced. All this does not care about the store manager Serkan Bey, he was on annual leave and even though I called dozens of times, he did not feel the need to take responsibility and explain to me. A factory incapable of producing the product, a store manager unrelated to commercial ethics and basic human principles, I definitely do not recommend

I bought it without reading the reviews. I am making this comment with regret. It was said that your products will be delivered in 30-35 days. It has been close to two months, it has not been delivered yet. I suggest you spend a little more money and buy from another company. You don't care about the employees in the store, they sell with lies and don't stand behind what they say.

I ordered sitting group and dining room set from this branch. It was said that the products would surrender in 40 days. We trusted it. They took all the payment before delivery. AFTER 2 MONTHS, the living room and dining room set arrived. It was sold because the legs of the dining room chairs will be the same color as the table, but the table is a different color and the chair legs are a different color. There was a bit of a crack in the tv unit. A piece was missing from the dining room console. Therefore, console establishment was not done. As the installation was not done, all the parts of the console were left in the middle of my living room with nearly 30 wooden pieces like a junkyard. Take them all, I said, when the missing part of the console comes, you can install them all. They said no. Today is the 27th day I spent with pieces of wood piled up in the middle of my living room, and still no one can say that we will make delivery today. Every time I call customer service, it does nothing but write notes on their screens. During this time, no one has reached me for a solution to the problem. I called this branch where I bought the furniture and they were not helpful in any way. They work on the principle of completely sold out. It has been two and a half months since the order, and yet my order has not been fully delivered to me. I sent an e-mail to the regional manager of Kelebek Furniture, the Manager of the Country, and no one answered. This is how a top-down company works. I have a wedding and I still have a broken TV unit in my living room and wooden pieces of the uninstalled console I jumped over. No official from the branch or Kelebek Furniture has called me even once for 2,5 months to solve my problem. I regret shopping from Kelebek furniture, for shopping from this branch.

A brand and store that I will never and will never shop for again. I bought 2 sofa tv units etc. on January 30, 2022, the sofas are still not delivered today 13.04.2022 I am patiently waitingmm!...

I curse the day I shopped with this company. The products are neither out of production on the date they say nor are they delivered on the date they say. I waited 70 days for 8 pieces of furniture. I followed up by calling all the time. They didn't even let me know that it would be delayed. The employees logistics company is a separate fiasco. I will never pass by your door again.

I ordered 2 separate seats from the store. While choosing the seat fabric, I conveyed that I wanted to choose another fabric and the "sales consultant" (?) Said that this fabric should be applied to the "ORION" model I chose, and after meeting with the manager, he gave us confirmation about its suitability. During the order creation process, the order sheet containing the model and the color of the 2 separate seats was signed without showing the color chart and the codes without matching with this chart. OBJECTIVE: The two seats were the same color, but the seats received were not the fabric and color of the preferred cartel, but the two seats were of different colors (1st seat card code: 3300 2nd seat card code: 3303) The store accepts that there is a typing / login error. It accepts that we do not want this color, but NO ORDER CANCELLATION, NEED TO change. Not this store, but the KELEBEK brand / working principle / customer satisfaction experience is the worst of all brands in the service sector to date. Whatever happens, do not buy products from KELEBEK. from order to delivery, from delivery to faults, it is a very, very, very bad brand. The first photo is the preferred fabric and color, the second photo is the products in 2 different colors and fabric. IN ADDITION; customer service has also turned negative, and the regional manager and brand manager have also turned negative.

If you want to invest in the future, you can shop here. They will send the products you receive in the distant future. The L seat I bought 2 months ago has been on the way for 3 weeks. While buying it, it was said that it will arrive in 45 days, although 2 months have passed, they cannot say on what date it will arrive.

The unique address for the furniture experience that turns into torture. Surprising its customers with all kinds of surprises, from the wrong order entered, the products not being delivered on the promised date, the furniture going out of production to "go back into production", the fact that the shipment did not arrive despite sitting at home on the date given and waiting "unless" the delivery was 7 days later; He will be applauded for his mind-opening excuses such as "the fire has burned", "the avalanche has fallen", "the road has been closed"; It is the only, magnificent, unique institution that is nominated for the championship of customer relations by not calling its customers even once to provide information in the past 3 months. Also; If you want to pay twice as much and still be in debt, you should definitely visit it. At the moment, we are praying as a family that the corner sofa we bought is not delivered as a children's bed and the pouf as a floor lamp. We would like to express our endless thanks (!) to Çankaya Kelebek staff and company officials for making us spend the winter of 2022 sitting on the carpet with our 4-year-old daughter, and for disgracing them with our money. If your ears are ringing, let us know.