Kelebek Mobilya Ayaş Yolu

Factory outlet, relevant staff, ample parking, plenty of variety ...

It is definitely a place not to shop, we bought a bedroom, there were no feet in the products we received, although it has been 1 month, the problem has still not been solved.

During the installation of the vanenci wardrobe, which I bought from Kelebek Furniture's own store, the smart screws of the covers did not come out, I said let me supply it myself, and the installation team said that it is a special screw that is not available elsewhere. They went before they opened the service record and could not install the covers, so I called the customer service many times on the phone, the screws came exactly 1 month later, but the screws came missing, but the team that came to the 4 covers at least 60 screws should have sent 42 screws, said they went again without installing the covers. also 1- There is a defect in the fabric of the Vanenci Sofa Set, it becomes clear when the sun hits the sofa set and the fabric of the seats is stretched at the factory. There is sagging on the back because it did not, we opened the service record, I hope it will be done. 2- They mounted the upper module of the Vanenci TV Unit upside down, I called the customer service and told the customer service, then they returned and said that you received it completely. 3- Vanenci They either attached the lids on the console of the dining room incorrectly or tightened them too much, they made a camber on the front of the screw places of the lids and it explodes tomorrow.

Özge Hanım is an interior designer by profession and is an expert in sales. Other employees also greet their customers with a smile...

As a corporate and reliable brand, we chose Ankara Ayas Yolu Kelebek Furniture, but we were wrong. There is still no news about our young room order we placed on 25.10.2021, there is no deign to return or inform us, so let this be a lesson to us, maybe people who will shop will act by taking this into account. Every day my child asks when his room is due and I can't answer that.

At the end of July, we made the mistake of ignoring the comments and buying a seat here. The seat came 3 months after the order, and there was no one we didn't fight with until it came. Everything is very good when selling the product. After selling the product, all they say is we can't say anything to the factory, you call customer service. They said to write to there is a complaint or even file a lawsuit to avoid taking responsibility. Until the seats arrived, the transporters had a corona, the warehouse was moved, they offered a whole world of excuses as if the warehouse was full of goods. Lastly, he called customer service and said, "We will send you a gift, but remove your complaint". When he says ok, he says can't you go in and do it now. In short, it was a disgraceful shopping process from the beginning to the end, I still do not go through the street, not the door.

A disinterested store that can't deliver on the date it says it will deliver, and that gives a simple answer like we're waiting for an answer when you ask. I do not recommend making purchases in a way that they will not take you out of the warehouse directly and make you wait, I suggest you look for another store in Ankara that you have in hand.

We got the corner set on November 14, 2021. Delivery time was said to be 40 days. Delivered 66 days later. While the installation was being done, my wife was at home, she told the installers that she wanted a corner from the left, and she showed it from the photo, but they made a corner from the right. My wife stated that she wanted from the left, at first they said we can't do it, they did it reluctantly on my wife's insistence. While disassembling, they damaged the chipboard of the product. They put his foot on the wrong way and said that the hinge was missing and they would come and fix it later. We have been waiting for 20 days for the oak to be fitted and for the damaged areas to be fixed. We are calling customer service, service record is constantly being created, but there is no solution. Pay particular attention to the couples who will get married, research well, do not become a victim.