Kayalar Otomotiv KIA Yetkili Satıcı ve Servisi

YOU ARE A COMPANY WITHOUT COMMERCIAL ETHICS. YOU SELL THE VEHICLE WE PAID FOR THEIR MONEY TO OTHERS. We bought 2 vehicles from you on March 10, 2021, signed their contracts, and paid for both of them that day. We received mine but could not receive my father's. It was a disabled vehicle, it would be exempt from Ötv, but a code was missing from the driver's license. You said that we have to cancel the invoice or we will have to pay the tax, when you solve the problem, we will issue the invoice again. We said okay. We said will you keep the vehicle waiting, you said there is no problem, we said okay again. We left 180,000 lira of the 185,000 lira vehicle with you on Friday, March 19 (you already had it for 9 days). The next week I kept calling and texting you. We took care of the problem, I said we are taking care of it. I have always conveyed the developments to you. But 5 days after the day you said we will hold (24 March), you asked for an account number to return our money. When we said why, you said because the bill was canceled. Do not return it for nothing, we will buy the car, I said it will be billed again anyway. You said okay. But you returned it that day without giving any information. After 2 days we added the code, I called you so that we can bill again. You said that the sales representative will return to you and nobody returned. The next day I learned that you sold our vehicle to someone else. The day you return the money to us. You also shared this on your hard-boiled Instagram page. When I saw that red sportage (the car we bought) the day you returned our money on Instagram, I said, did they sell our car or not. But I could not do it, or why would they do such a thing. We sat down and talked, we bought a car, paid for the other, we are waiting to buy it, I said why should they do such a thing. Come on, they did it, they say we won't sell you cars, at least they'll let us know. Human beings just can't get it. But alas. People like you are running out of good intentions in human beings. In a way that justifies my suspicion, it turns out that you removed the apparatus of our car without our knowledge, and sold the car to someone else on the day you made the refund. You did not even inform us. If you let us know, at least we would go and find another dealer. The day we found out that you were selling our car, we immediately called other dealers, they said there was this car even if you searched yesterday. But when we searched, it was nowhere to be found. We have become one of our favorite vehicles that we can get SCT-free from because of you. People who read this comment should not say that you get your money from another dealer, so we can no longer buy it because of this dealer. People will know. YOU HAVE YOUR PROBLEM COME, YOUR CAR SAYS WITH US, YOU KEEP THE MONEY WITH YOURSELF AND YOU ARE A DEALER WHO IS RETURNING OUR MONEY IMMEDIATELY AND SELLING THE CAR TO OTHERS. People will know this. Do not try to delete this comment either, if you do, I will add it again. You also give false answers to the comments made by people to support our victimization. Especially when you start by saying “Our answer given in the name of Erol Minaz, which was deleted by him” shows how liar you are anyway. Let the people who read it know, I did not delete any of my comments, the dealer deleted it, it also deleted many people's. All of them have screen recording. You'll be honest first. There is no honesty by giving false answers, denying the incident, trying to get on the top, blocking me from your dealer's Instagram page, or preventing me like a child when I write a warning letter to your sales manager to compensate for our damage. Oh, by the way, really childish behavior. We laughed a lot when we realized In this case, you will accept the mistake you have made, and as an honest company, you will also compensate for your damage. We will also say thank you, they made a mistake but tried to make amends. The train only stays on the track like this, otherwise it goes a long time on the straight track, but it does not take long to tip over in a corner. We are currently unable to receive Kia Sportage Prestige because of you no longer exempt from SCT. We became victims. 2 lawsuits were filed against you. 2 justified cases. You will too. Neither you nor we had to go through this incident. I'm really curious about the employee responsible.

I handled my business over the phone from istanbul silivri, so I bought a car over the phone, I would like to express my endless gratitude to the angel lady, who is a very interested dealer, who is also enough for taking care of us, Kayalar automotive, may your success always be ???

Is there an authorized service that does not have an agreement with insurance? or give such information to the staff. I definitely do not recommend.

The lady at the desk was very interested in us. Thank you for your interest. However, the car prices are very high. You can go for maintenance, but I can say that I did not find it suitable to buy a car. The reason is that you can get the same tools outside more conveniently.

Keep your valuable vehicles away from the service maintenance personnel and especially the service manager! they do not know how to do periodic maintenance, you do periodic maintenance, only air, oil, pollen filter and engine oil are changed. Does the owner of the vehicle have to tell me to lubricate for the squeaking sounds on the sunroof, door and trunk lid of my vehicle? Although I visited not once, but twice and told the relevant people! I solved my problem myself by lubricating it with wd40, which I bought with my own means. I prefer this service just because the car is guaranteed and close to my house. If you have the opportunity, try the services in Gebze or Adapazarı! As for the warranty part, after purchasing my second hand Cerato vehicle, I received the report that there was a whistling sound in the flywheel and turbo, by showing a good expert with TSE approval. I didn't worry too much when the car was under warranty. Since both parts are under warranty, I requested a replacement from the service. When I went to their door saying there was a flywheel sound, I got the response that there was nothing in the vehicle and why you didn't bring it to us as an expert in a mocking way, then I was rejected for change. I proved the problem by shooting a video with my own means, then the flywheel was replaced with the steel engine approval. After the flywheel was replaced, when I asked for help with the whistling sound in the turbo of my vehicle, I was denied with the same reaction, saying that there was no problem. Again, I proved the turbo whistling sound by recording a video with my own means, but they do not repair or replace the parts of my vehicle by stating that this is a normal sound! We tested it with the service manager in the same service with the same model cerato vehicle, and there was no same sound. Kayalar's own service managers witnessed this situation, and confirmed the sound with the video I took on WhatsApp. I have the same vehicle and the same model in my close relative, I tested the vehicle for 2 days, it did not have the turbo sound, but the sound in my vehicle is rejected as no problem, even though I have video evidence. In short, if you are on your way, it would be beneficial to extend your direction to gebze or the services in adapazar.

It is the only address in Kocaeli where I have all the maintenance of my vehicle done. An institution that values ​​customer satisfaction and makes us smile with its friendly understanding.... Thank you for your help and interest ?????

I took my 6-month-old vehicle to the service, where I had an accident, and it was repaired. There is a color tone difference between the painted rear bumper and the vehicle. After 3 months, I was told it would be fixed and I was sent back. I'm calling Kia communication, I'm writing from the site of complaints, still no response.