Karaca

There is a shortage of personnel in the store, customers are walking around the store on their own.

I was amazed by the product information and correct guidance of Mr. Aykut and Ms. Ezgi, who are the employees of the store. I would like to thank Karaca for the employees who aim at customer satisfaction worthy of Karaca quality.

I hate your sales policy. You look at a piqué duvet cover set, there is no sheet inside, you look at a dinner set, there is no salad plate for snacks! You look for cutlery, no teaspoons! Are we going to buy half from you, half from glassware, brother? Do these sets right now!

They packed the coffee machine we bought for our mother from Antalya Terracity Karaca store without a box and without a guide, meanwhile, we only waited for the box for 40 minutes. They just packaged it like a child's deceiver. Should I complain about your cashier friend who claims to have been working at the cashier for 2 months and allows it to be packaged in this way, or should I complain about a sales representative who can't tell us the difference between the two products? I didn't know if I should complain about the person who was not even an assistant manager named Tuğba, who introduced her to my wife, who rebelled while waiting, as her own store manager. As a result, we talked to the store manager, Figen, on the phone, but we still could not find a solution. I really don't understand what kind of institutionalism it is. The gift I bought for my mother is only in the gift package and there is no guide, you decide how customer oriented Karaca is (?) Update : Based on our meeting with the store manager Ms. Figen, we received all the accessories and everything of the product we bought, and again we accepted the gifts prepared as a gesture, our mother was even more happy. We thank Ms. Figen for her solution-oriented and customer-oriented approach? The mistake and indifference made by other employees is the face of the Karaca brand. shouldn't be. We would like to thank Figen for her solution-oriented and customer-oriented approach.