Jumbo

They sell faulty products in terms of design. If the granite coating products have metal lids, the places where the metal lids come in contact are peeling off and do not accept returns.

We bought two granite pots from Adana Optimum AVM Jumbo store close to closing time. A new product was brought from the warehouse and delivered. When we came home, we noticed that there was peeling in the places that coincide with the cover part while checking the product. The next day, we learned that the product we bought in the morning had the same problem with the products in the store and other branches. We wanted to return it because it was a production problem, it was not accepted. Even when we asked the other branch, it was said that if you bought it from this branch, we would get a refund. Then we applied to the Consumer Arbitration Committee and 9 months later we were given the right to return. We returned the product, 45 days passed, and this time the money was not returned to our card. We called the relevant store many times, and the lady who opened the store stated that the store manager was not there, and it was said that they would get back to you. No return was made. I called customer service 3 times, with one week interval, my complaint was received and it was said that a return would be made, but there was no return. We haven't been able to return the product and get the money for 11 months. I don't mind buying a teaspoon again from Jumbo. I wish you a good day.