Julia Güzellik - Julia Güzellik

I am writing as Ms. Julia's patient for 1.5 years. I had a 45-minute appointment at 15:55 on June 22. However, at 14:30, a very bad rain started. (which then accelerated excessively, then turned it into hail and did not stop for a long time. If you do not believe, you can check the weather conditions on the day and time I wrote). I had to cancel my appointment because of the heavy rain and the roads were completely covered with water. I called Ms. Julia 5-6 times to cancel the appointment, but she did not answer. In the meantime, of course, time is moving naturally, so I explained the situation with a message. Then I called again, he answered the phone, explained the situation and asked to postpone the appointment to another day. He said that this was not possible because there was very little time left for my appointment and he could not find another patient to replace me in such a short time. My car was in the service at that time, I called the station to call a taxi, but they said there was no vehicle left at the station. I called again and said I couldn't come. He rudely asked me why I didn't check the weather a week ago. I had to check the weather forecast 1 week ago, check my appointment day and time, and check whether it would rain (!). If it was raining, I should have canceled my appointment at least 3 days before. I said, "The weather is not always 100% accurate, how could I have known that it would rain so heavily and turn into hail?" It also showed rain the previous day, but it only rained in the morning, for example, I said it didn't rain during the day. He said that you could have given the day beforehand. The rain already started around 14:30 and my appointment was at 15:55, I called 5-6 times but you didn't pick up, time went on naturally, I said. He said if you left the house early then. I told the neighborhood I live in and said that I was close and that I did not have an obligation to leave the house as early as 1-2 hours. He said yes, you were close then. But you had to check the weather forecast a week ago, he said there is nothing I can do. Now, your prepayment (500 lira) appointment fee (360 lira) will be reduced, he said. He also said that you can't come to your next appointment because we deducted from your prepayment (that is, it is not exactly 500 lira), you have to complete it for 500 again. In other words, 360 lira was taken from the appointment that I could not attend due to a reason beyond my control, and on top of that, I was told that I had to pay 360 lira again to go to my next appointment. I couldn't take it anymore and said that I would not come completely. My accountant said that the remaining 140 liras from 500 liras would be transferred to his IBAN, he cut it off and threw it away. It was a raw and rude attitude, I was really shocked. It means that he didn't care that I was a customer for 1.5 years, that I came to my appointments completely and on time, that I was a victim for a reason beyond my control. It went to my pain, it's really sad.

I have never seen a business so unprofessional. Since they have heavy customers now, they make appointments according to pleasure. And the person in whatsapp communication is very disrespectful. Disrespectful enough to say yes, I don't want and I'm not making a date. You can be successful in what you do, but the maturity and professionalism to manage it is something else, of course. I definitely do not recommend. Not to mention that they make raises according to their liking. Of course, because there is demand, they put themselves in the "I can do anything" mode.