Ilıcak Ford Plaza

I had my Ford Courier built in Ford Ilıcak in the last month of the warranty. But although I feel sorry for the money I gave, I definitely do not intend to come again. You ask why? 1. Customer satisfaction is as good as it can fool you. Vehicle maintenance means cash directly for the company. No free maintenance even under warranty! They immediately put you in the next row. 2. Let's say you have a problem with the vehicle. You definitely feel and know the problem. But Ilıcak service, affiliated with Ford Otosan, convinces you by claiming that there is no problem. You are saying let me come at the next maintenance or look at it later. The problem in the vehicle is disturbing you, such as sound. You have the special service checked and they say there is a problem. You say, "I will have it done before my warranty period expires." But the authorized service is trying to convince you that there is no problem. So he's trying to cheat. 3. I get the authorized service master on the vehicle. The master, as if throwing a brush at me, says "There will be a problem so let's find the problem," and makes an arrogant reproach, as if the service recipient himself. 3. The malfunction lamp flashed many times and they sent it back every time I went. Of course I didn't give up and it turned out that the problem was with the turbocharger. Instead of installing a new Turbo Charger, they wanted to install a broken and repaired Turbo Charger "custom made" Turbo Charger, a name that would not cause any legal problems. And they conveyed that this was much more affordable. When I rejected this offer, they said call the center. When I talked to the center, they tried to sell the repaired Turbo Charger to me for zero price. Finally, with the time I separated from my life, family and business, I was able to install a new Turbo Charger. (I paid 1/3 of the price, since the extension is guaranteed, it has such a rule.) Also, there was no part guarantee for the installed part. 4. My vehicle shakes during take-offs, sometimes it cuts off the throttle for less than a second. This is a chronic problem with the Courier. But Ilcak Ford Plaza certainly did not admit that there was such a problem. It was not covered by the warranty either. How can a vehicle in 45 thousand peel off the press brake? I have been driving for 25 years, I am not a beginner. Now I will make the vehicle myself and I will give it comfortably 1500 TL out of my pocket. (Also, there is another chronic illness in the vehicle. I found out at the service when I asked about it. The vehicle sometimes does not go into reverse gear. You need to renew the clutch.) 5. As a result, I am absolutely not satisfied with the service provided. Ford certainly does not stand behind the cars it sells. And please do not reward the institutions and organizations that do not provide quality service to the consumers. 6. Ford Ilıcak prevented me from commenting on posts because I shared my experience on social media. I wonder how many more people will be victimized and prevented. (I am also adding the image that the turbo charger has changed.)

They are really good at service. I was satisfied. Especially Mr. Fatih was very helpful and also answered my questions one by one. If the vehicle is older, they apply big discounts. Thanks.

At the Ilıcak Ford service, where I went for the maintenance and repair of my vehicle, I was greeted with the caring and sincere behavior of the service consultants, they listened to my problem and took notes, then I went to the waiting room and waited here, where they offered tea and coffee. It was delivered in immaculate condition, thank you to those who contributed

In general, it's a nice place, the staff is warm and sincere, the service advisor, Mr. Semih, explains everything very kindly and politely, thank you to the whole Ford team.

I would like to thank Selin and all her teammates, who checked the maintenance time and provided all the necessary maintenance and gave me all the explanatory information.

At the Ilıcak Ford service, where I went for the maintenance and repair of my vehicle, I was greeted with the caring and sincere behavior of the service consultant Semih Mesutoğlu, I went to the waiting room and waited, they offered tea and coffee here. I would like to thank Semih and all those who contributed.

Thank you very much for your interest and sincerity. You can leave your vehicle with peace of mind without any hesitation and I would like to thank especially the service consultant Semih Mesutoglu for not leaving us alone at any stage and for keeping us informed constantly.