İkea Genel Müdürlük

Skruvsta swivel chair seat. It became unusable in its first month. There is serious quality and design problem. But the firm is insensitive.

Because of Ikea, I have not been able to settle in my house for more than a month. Our host ordered the kitchen cabinets from ikea. For weeks, they did not fit the cupboard for missing parts, and they also left the closet materials at home. Then they came home and cut the ingredients inside the house and finished the tiny kitchen in 2 days.

The support boards under the IKEA corner sofa set that I bought in 2019 fell off in the first wash, the color of the cushion covers faded in the first wash, and the zippers broke. When I called their customer service for the products they gave a 10-year warranty of poor quality, they asked me to take the cases and bring them to the store, as if they could not send an expert under the pretext of a pandemic, they expect me to go to the closed shopping center while there is a pandemic ! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I have reported my complaint by writing, they do not even bother to return.

The assembly notification for the Söderhamn sofa set I bought from IKEA came on October 24, 05.11.2020. Telephone confirmation was received for this date. In the incoming e-mail, it was stated that the mounting area is empty, otherwise the assembly process cannot be performed. Above this, we gave the sofa set in the hall to a family in need 2 days in advance. Today, on 05.11.2020, we forced permission from our job to be at home. When I called IKEA customer service to find out about the time intervals the assembly team will come to us, they said that an appointment was planned for us on November 10th. There is absolutely no information that comes to me and I only learn about it when I call. The information provided by our own customer services was that we did not take the e-mails from IKEA into consideration and not consider the assembly written there. I have never seen such a stupid thing in my life. We stayed in an empty hall with 2 children. I want this situation to be resolved urgently and to stick to the date of the appointment and this issue to be resolved today. Otherwise, I will return the sofa set I bought and use my legal rights by sharing the situation with a document from all social media channels.

Hello everyone; I will tell you about a negative experience I had as an engineer. I bought kitchen service from the Ikea Bayrampaşa store, relying on the corporate nature of the company. First of all, I would like to say that they guarantee their kitchens with a long term of 20 years. But don't be fooled by this situation, they don't stand behind their work even for one day, let alone 20 years. Let's go back to the beginning of the subject, about 3-4 months ago, I bought the measurement service and assembly service from the ikea Bayrampaşa store and had a kitchen built for my new house. Even the kitchen assembly service took 3-4 times and as you can see in the additional pictures, the assembly service I paid for is still not finished, the dishwasher's cover is still not installed. Again, as can be seen in the pictures, there is a 6 cm space above the built-in dishwasher and a 4-5 cm space above the washing machine so that the back wall is visible. I requested an expert for this situation. They came and offered me to stick wooden covers on the Çimstone counter as if I had bought a second hand kitchen. I did not accept this situation because I am a technical person and I thought that I bought my kitchen from a company that claims that it is corporate, not the neighborhood kitchen, and that people's houses are everything. In my face-to-face interview with the lady who claimed to be the customer representative in Bayrampaşa store on 31.05.2021 around 15:00. They said that they had a confirmation from the authorities and they said that they would make a refund by dismantling on 12.06.2021, but today they called my wife and said that we will do nothing else, we will not do anything else. they answered. Of course, since this is not a banana republic, I will seek my rights through court. But I want all my technical colleagues in this medium to know the situation, friends. A corporate company like #IKEA says it's a pity that it will produce a solution by sticking wood on the Çimstone counter. Of course, I will convey this situation to the real #ikea officials in Sweden and let them know that there are employees in the ikea store in Turkey who are far from technical knowledge and customer satisfaction, and defame the company's name. As a result, until the institutionalization of IKEA in Turkey sold. #IKEA #İkea #İKEABAYRAMPAŞA #ikeabayrampaşa #ikea Mutfak #ikeaturkiye #ikeasweden

I, Nuri Aracagök, kept an expert report for my malfunctioning kitchen, but Zeki in your İzmir store said that they would come again, I made a renovation in my house, then Zeki does not accept me as an interlocutor and does not talk to me. If I open a court, I will sue Zeki

I placed an online order for the Markus model office chair, which is stated to be in stock from Ikea. Instead of the delivery of the product to my address, I received a feedback that the product was canceled 2 days later on the grounds that it was not in stock and it was not clear when it would be possible to supply, and the price would be refunded to me. I would like to state that I do not find the cancellation of my unintentional order in line with corporate seriousness and dignity. A unilateral order cancellation of a product whose stock is in stock on the date its payment has been made cannot be accepted. I do not want a refund of my money, I demand the product to be sent to me immediately. If my grievance is not remedied immediately, I will file my legal objection in line with consumer rights.