Heaven Beach Resort & Spa

Hell holiday in "Heaven" Beach Resort & Spa 1. Not 5 star hotel. Rude staff/unpolite/lazy (Especially lady from the guest relations) 2. No one knows English. It was difficult to explain something to the staff. They understand only Turkish and Russian language. 3. Hygiene (cutlery and glasses were not cleaned/washed with stains and food on them) 4. Staff and employees did not wear masks and did not follow any covid rules. 5. Swimming pool was dirty especially the smaller one. 6. Rude staff in spa and wellness area 7. Bad schedule timings for beach towels. You should use the towels from the room or use the old/same one from the day before. 8. If you complain something, they are threatening you that if you are not satisfied you can change the hotel.

Interior design is great. Many entertainment options. Many places need renovation / repair. The hotel earns a solid 3.5 stars unfortunately not 5.

Event team is very good and friendly, loved food, staff kindness, its realy clean. The only thing l would change is deserts and music on the events. Maria and Tolga are the best heaven buthces ?

I was in this hotel 2 weeks ago. A rating from 1 to 5 would be 2. The hotel is no for 5 stars, maybe for 3*. 1.Rude staff/unpolite/lazy (Especially lady from the guest relations) 2. No one knows English. It was difficult to explain something to the staff. They understand only Turkish and Russian language. 3. Hygiene (cutlery and glasses were not cleaned/washed with stains and food on them) 4. Staff and employees did not wear masks and did not follow any covid rules. 5. Swimming pool was dirty especially the smaller one. 6. Rude staff in spa and wellness area 7. Bad schedule timings for beach towels. You should use the towels from the room or use the old/same one from the day before. 8. If you complain something, they are threatening you that if you are not satisfied you can change the hotel.

I'd be keen to give 4 stars but air conditioning doesn't work and it's really humid in the hotel room which isn't good at all when sleeping. Also there was no entertainment at all during our holidays, the only alternative to have some fun was to go to Manavgat City or Side, the bus there was super cheap though. Otherwise it's a really nice hotel! Lovely beach in a walking distance, restaurant with great food, friendly service. I had a great time there but I'd not come back until they fix the air conditioning... ?‍♂️ The best thing about this hotel is food and service

We stayed at the end of August 21 for a week. First the good things: the hotel is clean (room, toilets,...) and the staff is nice. Of course they are overworked, all of them do 6 days a week a 12h shift. But they are still nice. The shows are incredible and the all inclusive drinking has been the best we have ever experienced with 24h and daily Minibar refills. Animation was also really nice! The bad things: if you are afraid od Covid-19 do not go there! No one wears a mask, waiters wear them but under their face. Also, there is no hand sanitizer at the restaurant and the tables are not getting cleaned properly after a guest leaces. Once, my wife even got a dirty class with pieces of citron on the bottom - she had a beer.. overall it was okay, but we will not come back.

I feel like 1 star is more than this Resort deserves. We had a terrible vacation, although we paid for Ultra All Inclusive. -Both my fiancee and I had stomach issues from the food served, the dishes were dirty, we were served raw chicken, I found hair in my food. Oh, we talked to a lot of other guests, who were complaining about the exact same thing. -The bathroom had black mold on the door, the balcony had bird droppings on in, that were cleaned only after insisting at Guest Relations. -The towels from hamam, that were put on our faces, were stinky. -The girl from Guest Relations was insolent, told us we were looking for trouble, just for pointing out the numerous health hazards this hotel had. -I can't even complain about the staff. They were all seasonal workers, most of them teenagers, who knew nothing about hotel services,so I really don't blame them, because they were overworked and poorly managed. -we preferred to pay $50 on taxi per day, just to get to Side and eat something that didn't make us sick All in all, avoid this resort at all costs!

I am currently in the hotel and I have two opinions: One opinion is that I am totally annoyed with the hotel. Since our arrival (Monday) I have complained 3 times and told that our room stinks. I mean it really stinks and the only solution is: we should leave a room key inserted so that the ventilation is constantly activated. From a 4-5 stars Hotel I expect a higher standard. Our air conditioner is making noise and the solution is "we should close the connecting cables from the bedroom". So again from a 4-5 star I expect a higher and better standard. The second opinion is that the waiters and cooks are really very friendly and helpful. From this motivation is missing something in fer lobby. The lines are not just written, it's really serious. After years of travel (Thailand, Bali, Singapore, Mexico Dominican Republic, Cuba, Portugal and much more) I can say for me the conclusion: once ok but not again and that is a pity. The hotel has potential....