GÜRELLER - Dumlupınar Blv. No:42

I would like to thank Enes, who, despite being a small store, analyzes the needs of his customers well, shows the product on TV and computer channels even if not in the product store, and has a great command of the products, for helping all our questions in detail. shop that gives and helps.

My fiancee and I visited many white goods stores to buy our dowry items, but we could not see the sincerity and interest in this store in any other store. The seller was very helpful and gave information about Sıemens.

We noticed that one of the products we bought is not working. They did not change the product and left alone with the Service staff and problem for a long time.

I bought a Samsung 40 inch television, the box was opened. When I sent it back, they did not accept it saying you were open ...

We bought a Siemens refrigerator. The company official said one day directly and said that we would have it that day. He said that although 4 days have passed, he is not in stock yet, he has entered the stock the next day, but will be delivered after 4 days. When we called after 4 days, he directed us to the logistic firm. When we called there, they said that they did not have any products on our behalf. At the very end of the situation that turned into a snake story, we were able to bring our brawl fighting product. Thanks to the company officers who carried it, they were in a separate carelessness. They left the parcel, tapes, strips, etc. that wrapped around the closet, all in the apartment without looking back. When we called the company to find out when the service will arrive for the installation, we said that it will not come today, and we went through it again. We called Siemens customer service and stated the urgency of the situation and they immediately sent personnel for installation. We have never seen a dealer with such a low business ethic. We would do a satisfaction research for the product, after which the dealer search will be in the first place. In short, we do not recommend Armada Güreller Company.

Even though we bought a brand new product (hood), he sent the assembled and disassembled product. The cable was cut and there was no mounting kit. I hope we get a refund or I will sue. Think forty times before buying. Do not trust the Güreller brand. After 8 months, we made a refund, the answer came, unfortunately, the refund does not solve my grievance.

I went to Ankara Armada Güreller Samsung Store on the evening of November 24, 2021 to buy the dishwasher that I had determined. I had a big problem because of a Sales Advisor (Ms. İlkay) who unfortunately did not know how to use the pos device in the store I only went to buy because I was sure of the product by researching a lot from other stores and the internet. When the Sales Advisor stated that he could not complete the transaction even though he took a withdrawal from my credit card, I sent the bank account statement and had him talk to my bank. But when I insisted and behaved disrespectfully, I demanded that he cancel my transaction and the sale he had made and return my money to my card. Unfortunately, since there was no other official in the store, he argued with me and behaved disrespectfully. As a result, I was charged before I even received my product and it was not refunded again. My advice to you is to choose a sales consultant who knows how to use the right store and communication skills & pos device while purchasing the products of a large corporate company like Samsung and will not make you suffer in payment. Because you can lose both your time and money because of uninformed and incompetent sales consultants...

I bought a new phone from the Samsung Armada Güreller Store. While it is legally possible to return the unopened phone within 2 weeks (they also stated that while they were buying the product), when I went the next day, he did not receive a refund, as the store representative Umut Tezol avoided meeting with the customer (me), scolded the other staff in the store and refused this even though I insisted on meeting him. . Umut Tezol, the store manager of Samsung Güreller, is damaging the reputation of the brand and the store with his rude attitude and speeches, I have started my legal process. @samsungturkiye #samsungturkiye #samsung @gureller.elektronik