Grup Volvo - Mevlana Blv. No:221 D:116

Their fees are too high. In addition, they can sometimes incur unexpected expenses. They sell original parts at 20% higher price. Also, the staff was much more friendly before. Right now, they are in the mood of "let's be done no matter what". I hope this is temporary. In addition, they can say "let's shoot window film" and offer twice the price of the market. You have to be careful. But the workmanship is nice.

In addition to their high fees, they incur additional costs. I understand that the pads run out at 50k, but I think that it should be 80k with the volvo brand, which normally has a life of 60-80k km, I do not understand that they change the brake discs at 50k. Tutki is really problematic, why do we pay 2-3 times more for a product with a life of 60-80 thousand km in other brands for a product that will last 50 thousand km? Definitely stay away from this service.

Stay away from here if you don't want to be disgraced with your money. There is a service mentality that does not suit a strong global brand like Volvo. What a pity.

There is no interest, there are sales reps watching you with a 5 inch face while you look at the cars. It felt like we were going to take the car from them by force, and we didn't.

The company that pissed me off last year. I think it's closed, good. They sold the part, then there was a dispute, they said that they could not refund the fee they took from my credit card for the part that has not even been shipped yet. My brother, I am returning this product, even though I said I have not seen the part yet, the gentlemen said that there is no return in the automotive. What happened next? Then I fucked a little of them, they returned the money, they were waiting for this. Although I said that you will return this money by rope, they said no, we will not return it, by spreading their mouths. They returned the rope to the rope. What was the need for all this fight, I will never go anywhere under the name of group volvo again. I hope they don't reopen. The service personnel didn't even know what they were doing anyway, I know more about the diesel engine of a Volvo car than that.

The brand also shows its quality in its dealers. You feel that you have come to buy a premium vehicle as you enter the door. The only downside is; For those who do not have time like me and come on Sunday, the interest is a little weak.

Despite all the problems I have been going through, I have been going to this authorized service for about 2 years. I've run into all sorts of issues here and none of them have been resolved. The last name was changed to Otomol. But nothing about business processes has changed since then. The so called service manager and employees are the same. The vision is the same. They can make transactions without your approval for the transactions made/will be done on your vehicle. They do not accept responsibility for losing the item in your vehicle. They never give you a response on a matter you request information about. Especially if your car is over 5 years old, they are worse than saying "why did you come here". Experts in how to deliver bad customer experience with ineffective staff service manager and sullen employees. Try it, you'll see.