Garanti Lalapaşa Şubesi

I would like to thank the employees of garnati bank for their interest, especially to the happy gentleman ..

Disgraceful service !!! We are able to come and go in the morning but not in the evening. Despite having 6 advisors !! Not to mention the employees can not do their jobs !!!

Individual and box office transactions are viewed by a total of 3 people and the button rings every hour. If you go in the morning but you go out in the afternoon ..

Since I started a new job, they asked for a GarantiBank Passbook. Since I already have an account, I went to the Lalapaşa branch. My only action was to take out a passbook, but since it was the queue, the security guard said he wouldn't let me in without even listening to my troubles. I called the branch and stated the urgency of my job, they said they would help, but still no one returned. When it was my turn, I wanted to voice my complaint to Ms. Havva, who was at the box office to go inside and settle my transaction, but she also used the same wrong tone to say that I was wrong. Commercial customers had priority, individual customers had to wait. Meanwhile, the security guard joined the conversation and said some unpleasant words. As a client, he used words like "guardian" "daddy" to me. Besides, it was worse than firing. Also, both Mrs. Havva and the security guard said "complain wherever you want". This means that if GarantiBBVA is not sufficiently responsible to ignore the customer complaint, the employee cannot say such a thing.

It's a very bad branch, they don't have a staff for solution purposes, we can't even reach them by phone during working hours. I had a problem with the password a whole bank couldn't find a solution. If you are going to work, I recommend other branches. Has an employee named Duygu already called that person a lot. Garanti bank should give a training on how to talk to the customer, how to behave, and I would like to remind you that it is a great rudeness to hang the phone on a customer's face.