Franke Yetkili Servis - Gürerka Elektromekanik

A workplace concerned and focused on finding solutions to your problem

A service where you can get relevant and friendly service

Customer-oriented service quality Smiling face and quality service customer satisfaction

The lady in Gürerka hangs the phone on your face during the conversation, you call it twice, you ring it 8-10 times, it doesn't turn it on. How this technology-poor service intervenes in malfunctions, amazed. If you find the Izmit center Franke and open a record, it will call you after the brush. How Franke works with such pampered people is unbelievable !!! If you look at their quality policies, they say customer-oriented, high-quality fast service or something, do not believe it. There are complaints about the same issues. And they approached our problem irresponsibly.

Thanks for the service that adds value to the brand with its knowledgeable, experienced and friendly technical staff.

I could not find an intelligent solution and approach to any of my requests in Turkish and written. They really messed up. I ordered (or thought I did) the top and bottom of the dishwasher inner basket, I expressed to them that it was urgent, they stated that they had to take some of the money in advance. Ok, just place the order right away, I said I'll come on Monday and pay half the price. When I went on Monday, I saw that they were waiting for me to order. Come on, I understand this, so when I asked when it would arrive, the answer they gave was "if it's in stock, it will come right away", but if it's in stock, "let's see" or "we will order from abroad" but you did not inform me about this! Well, when it will come, "it's not clear", is there anyway? “Oh, there are no two products”, in a word, a disgrace and a waste of time. A company to stay away from

The team is very experienced and has a command of the products. They did the Franke built-in set assembly and the refrigerator door direction change quickly and smoothly. They explained the product details very well, a reliable service. We were very satisfied.

We used it for 1 week on the irons of the so-called top quality brand franken quarry. There was a scratch. I called Eskişehir gurerka service center and they said they should change it first. We waited for 1 month, no one called today and unfortunately they do not stand behind their products. This service (gurerka) does not suit the brand of frenka. I did not know whether to support the poor quality of the drawn frenka stove or the callousness of the service. Most importantly, the service that does not appreciate the brand value. And when you call, she condemns the service manager who is not solution-oriented and the lady who answers the phone and tries to make us liars. Think twice before giving that much money.