Fit Holidays

Terrible service. We arrived at the hotel, the next day we met with a guide from this company. We told him that we want to go on a yacht trip. He started offering us a 5-deck yacht, we said we wanted a small yacht. We were presented with a photo of a yacht for 10-12 people along the canyon. We agreed. On the agreed day, a large pleasure boat was waiting for us, about 100 people. For a minute, in the world of covid. The measures were not followed at all. I recommend taking the tours yourself. Even on the beach they offer cheaper and what they offer is what they do. It's even cheaper in the city. Avoid this company.

The impression from the company is negative. The employees of the company were not aware that the hotel we had booked had not opened by the time of our arrival, moreover, the bus guide quickly dropped us off and left, leaving us knocking on closed doors and figuring out where to go, without bringing a new one to the reception. hotel. We only bothered to answer the complaint about this after numerous reminders. Overpriced excursions. We were openly discouraged from trips that we ourselves did not offer, although we just wanted to clarify how to get to these places ourselves (it's close there). Some trips are considered not historical, but "cultural and entertainment", and the guides there tell absolutely nothing (neither interesting facts, nor any local jokes - no one expects serious excursions into history on a yacht). To the question about this, the answer follows: and no one promised you that. The guide did not come to our friend from the hotel at all for an information meeting. Until the last moment she did not know what time the return transfer to the airport would take place, and had to call the representative from the reception. I really do not like to complain, we are experienced and unpretentious travelers, and this is the first time we have encountered such an attitude.

Bought a tour. The main selection criteria were no extreme. Rafting was immediately abandoned. The wife told the guide that she was scared. The guide said there are variations. He advertised the tour to us like this - we go to the observation deck, look at the canyon, then boat on calm water, and swim in the lake. Not a word about the possibility of rafting, so they would immediately refuse. As a result, they brought me to ... rafting. We tried to call the guide and decide where they brought us, because it was said that we had no rafting. The guide tried to solve the issue by persuading us to go rafting after all. The guide supposedly could not just speak in a voice, he sent only audio messages, the reaction rate was "once an hour." On the offer to pick us up, he said that we should wait until everyone is taken back. As a result, a day of waiting until the excursion returns from rafting in the heat. The guide himself could not solve the issue with this jamb, he was waiting for the decision of the office. As a result, the office allegedly did not solve anything in 10 days. The letter sent to FIT Holidays was simply ignored by the agency. Pay money to us, and then your problems. Here is the Fit holidays motto.

Today my daughter and I flew to Kemer to meet us this operator. But they did not find us in their database, I contacted the tour company through which I purchased the ticket - everything is included. Those, in turn, immediately began to call from the management. They also drop me a photo from a computer where they show that the transfer is all included. But the guide and this girl who was waiting for us at the airport did not want to decide and listen to anything. They brazenly began to extort money from us "either $ 20 from each and we will take you, or take a taxi - that's it! I'm letting the bus go! Quickly decide, give you one minute, we have people waiting for 2 hours" I give her the phone-on the line my tour operator, but she is dimanstrative - "either money or he leaves!" in the end, she let him go and mine got through to them and they had to turn this bus back. To say that I went through the strongest stress today is nothing to say !!! She didn't apologize in any way. I require my tour operator to write a complaint about them to the supervising authority. Such mockery and extortion is unacceptable these days on the tourism market!