Europcar

3 days rental 530tl Insurance 240 The additional fee is too expensive

Absolute disappointment and loss of a very good customer worldwide. Deplorable the lack of attention, the wrong doing and the little education on the part of those responsible for a multinational at an airport. Leaving us without a vehicle, hired from Spain, and therefore without our trip. As advice, change the staff and the attitude or I am afraid that you will have to close this office, although if the attitude is the one suffered worldwide I am afraid that the company will disappear.

A real shame. I don't know how this world-renowned company leaves this type of individual in their hands to manage their brand in an airport. Thank you for spoiling the trip, having the rent paid from Spain and not looking for any solution to be able to pay the paltry deposit. None of our physical cards accepted them, neither the NFC nor even our agency paying it for us. In short, he left us without a car and he only worried about looking and playing with his mobile. Thanks to a company of its competence, an international company, we were able to continue our journey. Mysteriously without any problem and with the same means of payment. We do not put -10 stars because they do not let us. A TRUE HAIR TAKING.

I say stay away. While returning the vehicle, Cavit is openly arbitrary. He asks for the account of the so-called compressor, which was not given and shown to me when buying the vehicle, in a rowdy manner. I bought this compressor and did not give it back. He says this will be charged from me. I returned the vehicle as I had received it, undamaged and with a full tank. I have rented a car for 15 years both in Turkey and in various parts of Europe, but I have not seen such a branch. No one listens to my problem, no one finds a solution. Stay away. Now I understand better why the Esenboğa branch received such comments. It did not suit Europcar to say the least.

A dire experience. We had the car paid for from Spain for 15 days, we only had to pay the deposit but surprisingly none of the physical cards were worth it, neither did I pay in cash, nor do I pay by NFC, nor change the franchise insurance for a full insurance paid by the same agency in Spain. He didn't give any option, aside from being unfriendly. It could have spoiled our vacation, luckily we got another car with another company where all the cards were valid without any problem. I will not repeat neither there nor in any other part of the world.

He makes arbitrary decisions with a cheesy element. My wife did not accept a deposit with her credit card and did not give the vehicle that I had paid for before. In the middle of the night, I couldn't get the car I paid for. Europcar is definitely not recommended.

I live abroad and have worked with various companies for years. I rent a car, this company is the worst company I have experienced. We were able to leave the airport 2 hours after our flight landed. There was no one in their office anyway, we waited for about 30 minutes. Then, when the documents are completed, they make a bowl that indicates the 4000 km limit before signing. However, there is no such statement when renting or purchasing. Of course, there is no such statement on the reservation confirmation I received. I showed all my documents to the employee there and he agreed with me. Then, when he tried to make a reservation by entering their own website like a customer, he did not receive a warning about the room mile limit and gave us the right. Then Istanbul center called, but of course they didn't listen to us. As they do not listen, they pass us by with a sarcastic and arrogant speech. Even a neighborhood car rental is more professional than you.