ESPİNOS TRAVEL

ESPİNOS TURİZM HK. BRIEF SUMMARY: Espinos Turizm is a company that has not had a decent website since 2008, does not feel that it puts customer satisfaction in the foreground, and cannot fulfill the concept that I and the majority of us understand by "corporate", even though they say that they are corporate. MY TOUR EXPERIENCE HK. BRIEF SUMMARY: - It was a tour in which I was made to feel like a "customer who will spend money and advertising material", far from transparency, weak and poorly organized, non-culturative, "I saw it", did not feel confident, did not look institutional or did not show that effort. DETAIL: ESPİNOS TOURISM HK.: I had participated in a travel event that they partnered with or organized (Espinos Turizm at a hard point to believe), and I wanted to get my service contract. When I called them, the person who answered the phone stated that his personality was Espinos Tourism Company. I briefly summarize what happened next: With his arrogant and arrogant attitude, which even if he values ​​his customers, he cannot show it, with the feeling of "what kind of company is this" from the moment he picks up the phone, I conveyed my question to them, "When will we get our tour contract?" - I got scolded. - I was accused of making fun of/fucking him. On top of that, when the lady, who is a very corporate (!) company, replied to me sternly, "Come knowing what you want," I said, "Well, here I am requesting our tour contract". Then the phone was turned off in my face. Maybe he may not be the person who directly "issues this service contract", but his speech as if to say "there is no such contract" and the way he expresses himself gained a huge minus in my eyes. Although the work of the lady in Ankara under the name of Gez Genç Uni seems promising, I can say that they approach the organization and formality with an old-fashioned approach. Because they neither prepared a service contract nor asked for consent for the photos they took to share on social media. TOUR I ATTENDED HK. (Training Young University - Ankara) + The trip is good, the driver is good. (By the way, God knows if it has the appropriate document, we are aware of certain conditions. I guess there are.) + Breakfast is comprehensive, difficult to eat on the go. + Chance to capture beautiful photos, good (hey this is a plus of Cappadocia, not your tour!) + It's good that they checked all the passengers under the coronavirus. - The staff who do not pay attention to the use of masks along the way as part of the coronavirus is bad. - No service contract. No conditions, details about any tour have been written down or presented to us. We do not know our rights, and in fact, it may even be said that they do not exist. - Organization and selection of guides is poor. - It was a "I traveled and saw" tour rather than an acculturation tour. The guide gave superficial information and mostly threw us on the stones of Cappadocia. That too is insufficient, for a short time. The guide is well-equipped, a quality man, I don't know; had little effect. This may also be due to the weakness of the organization. - It was a tour prepared with the logic of seeing more, internalizing less, so we went to watch Cappadocia like a painting, not to tour. - Loud songs and music turned on during the journey. We could have asked them to cut it down, but I expected them to get permission first. - I would prefer to eat local food instead of the mediocre (regular) meals that you can eat anywhere for 50₺ unlimited. (desserts were bad by the way) In fact, it is one of the companies that have many problems in today's conditions and in the world, but which we call "acceptable" with the "Turkish" mentality. As long as we are in this mind, such corporate-like companies will continue to exist. Although the Ankara leg of Espinos Hanım looked relatively promising, I can say that it was mediocre for the whole organization (medium means average). Organization: 2/10 Cultural gain: 3/10 Meals: 5/10 My overall personal team experience: 6/10 My personal experience: 5/10 Do I regret choosing this company: No. Would I choose it again: I don't think so, maybe if I keep my expectations low. I hope it becomes a better place.