Enza Home - Siteler - 2 Kavşağı No:170

On 15.05.2020, we ordered two triple armchairs, a berjer, a dining table, 6 chairs and a console from this company and paid the fee in advance. While the delivery date of all products was communicated to us as 25.06.2020 in the sales contract; Approximately 1 month after the commitment of the company, they were able to deliver two triple seats, 1 armchair console and a dining table. The chairs had not yet been delivered. Although we repeatedly called the company's Ankara Siteler sales representative Zehra Hanimi and other sales representatives for the delivery of the chairs, a different statement was made each time. Ultimately, the chairs were delivered as still missing 4 pieces on August 21, two months after the commitment of the company. There are also color differences in the legs of the chairs delivered. The color of the second armchair, which is added to the order later, is also different from the other. I definitely recommend that you do not shop from the company. They are not able to fulfill their promises and they are very careless about the color accuracy of the products they deliver.

They could not deliver the product purchased from Enza Home Siteler Store on 27/06/2020 and they could not make a refund for 3 months. Every time I call, I would send the product to you, so I did not return it, we sent it to the bank, the bank staff has forgotten it, it is under the file, etc. It is a Yataş Authorized dealer trying to distract it with simple lies. I called Yataş Headquarters for the last time today, I hope I can get the necessary solution. My advice is definitely the Authorized company that you should not buy or buy. It does not deserve a star either because I have marked it as mandatory for the comment to be published.

I wanted to buy the lounge suite from Enza Home because I had used other products before and was satisfied, but the branch employees are really awful. He doesn't know style, there is no customer relationship, his speaking style is disgrace. We did not get beaten up for asking about the products in the internet catalogs, as if he was donating ties from his father's vineyard! If you want to see this treatment to pay the money of the world and buy products, go shopping with peace of mind, or if you want to deal with civilized people, talk to the branches of Çayyolu. You don't deserve not even a stellar quarter star, but ...

Disgrace in a word. You go by trusting it as the yatasin brand, then you learn that the employees compete for how much we can victimize the customer. We are still waiting for the products to be delivered in 40 days at the latest in 2 months. We have come from Thursday to Monday, then to Thursday, and again to Monday, so that. During this time, we were not called even once, and our calls were forcibly returned. The last reason for postponement is that the general owners of the company have been identified. If he heard this, what would he do? Maybe he can say that it is not enough, more victimhood. This is the company policy after all. Let's see what problems we will have with the products if they can fall into our hands. Because I have complaints and there are quite a lot of populations in exhaustion. My only suggestion is not to eat the attitude of the shopkeepers' oh sir, of course, sir, customer is our everything, because they all get the money from the card. Update: The products that were delivered and installed have two leg missing and a connection error. For this, we are looking for the person who has been selling us for 2 weeks, but they never turn on our phones, it is not a surprise. Also, the products smell incredibly bad chemicals. I air the room all day despite the icy weather but he didn't tell me if you were. So much so that everything that touches the product instantly penetrates the smell and causes incredible allergies and headaches. I won't go through her to do shopping, not again. Expensive ceiling, quality mediocre. In a word, regret.

I wanted to buy a marble top dining table and they offered me some tables. They said the stone is very high quality and I bought it. During the first cleaning, the face of the stone was damaged and the seller did not accept any responsibility and they said that there is a fee for stone replacement and a cost of 4.000 TL.

Sometimes, even though you know that the product you are looking for is in the brand portfolio, they can tell you that the product does not exist. They give more affordable prices than the other store on the same street.

We bought a sofa set 1 month ago and we bought a fabric that I don't know how to use, and it started to get hairy when you sit on it right away, the service came and they said we can't do anything as user error, they left. They see the people in front of them like ignorant people who don't know anything about customer satisfaction. I am very sorry because of the source, I think a 1 month product should not be like this.

When we went to the store, there was no staff interested and we left. Although the local tradesmen of the sites are interested, unfortunately, there is no such interest in well-known brands. If you are going to buy a well-known brand product, do not buy it from the sites, it is a region saturated with customers.